Shalou Singh

Chief Operating Officer

Delhi, India21 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 14 years of experience in Operations and Banking.
Proven track record in managing high net worth accounts.
Expert in developing strong business relationships and customer acquisition.

Stackforce AI infers this person is a seasoned professional in Fintech with expertise in operations and relationship management.

Contact

Skills

Core Skills

Relationship ManagementPortfolio Management

Other Skills

AccountabilityBankingBranch BankingBusiness CommunicationsBusiness DevelopmentBusiness Relationship ManagementCRMCash ManagementCommercial BankingCreditCross SellingCustomer ProfilingCustomer Relationship Management (CRM)Email EtiquetteFX Options

About

Result-driven professional with a career spanning over 14 years in Operations, process control, Team management ,sales management and Key Accounts Management Capable in managing existing portfolio of clients and growth with a focus on Trade and forex and lending products. Skilled in developing strong business relationships with customers with experience in managing high net worth accounts as well as finding and converting prospects to customers for selling financial products. Extensive background in complex and challenging environments with proven ability to represent the company with customers Demonstrated abilities in adding new customers in companies’ portfolio as well as re-developing relationship and generating business from the non transacting customers.

Experience

Dbs bank

2 roles

Head Branch operations

Promoted

Feb 2023 – Present · 3 yrs 1 mo · Noida, Uttar Pradesh, India

Relationship Manager- Institutional Banking

Nov 2018 – Jan 2023 · 4 yrs 2 mos · Noida, Uttar Pradesh, India

Indusind bank

Manager-Emerging Corporates

May 2013 – Oct 2018 · 5 yrs 5 mos · Noida, Uttar Pradesh, India

The royal bank of scotland

Key Accounts Manager

Jun 2009 – May 2013 · 3 yrs 11 mos · Noida, Uttar Pradesh, India

Responsible for growth of the portfolio-Nurturing relationship to generate business, ensure high profitability & acquiring new relationships ensuring targets are met and there is availability of an increased revenue stream
Ensuring the quality of Portfolio-keep a check on any stress signs in the client operations/activity and address them.
Customer Profiling -Identifying revenue increasing opportunities, increasing customer loyalty by offering cross sell various retail and wholesale products.
Effective management and resolution of customer queries/complaints.
Improved Account Profitability - converting manual transactions to automated mode, ensuring reduction in cost per transactions.
Responsible for various products including Trade Finance, Cash Management, Treasury and General Banking Product and Operations.
Responsible for acquiring new customers into Working Capital Finance such as Overdraft, Cash Credit and Buyer’s Credit, LC and PCFC limits.
Retain the existing qualified relationships through Client coverage and enhancing exit barriers by on boarding them on NBD channels
Attainments:
Winner of Beyond Expectation Oct- Dec 2011
Excellence Award for special contribution for July 2010- Dec 2010

Trade FinanceCash ManagementTreasuryGeneral Banking Product and OperationsCustomer ProfilingCross Selling+2

Abn amro bank n.v.

Sr. officer liability operations

Jan 2005 – May 2009 · 4 yrs 4 mos · Greater Delhi Area

Supervised the Liability Account Opening basis Scan done through 6 Doc Coordinators for Delhi NCR
Ensured the TAT is maintained for the account opening.
Handled the complaints and request for the customers and non customers.
Imparting training on CASA documentation to the new joinees and existing sales forces.
Reviewed and approved the account sourced by different channels – Personal /Business banking ,lobby , corporate and preferred banking
Keep adherence in approving the accounts as per the guidelines laid down by the bank
Publish error MIS daily to the branches giving details of the accounts sent to branch operations.
Attainments:
Streamlined the process to give online updation to the branches on the status of the accounts sent by them for processing.
Maintained the error MIS (health report published by centralised opeartions) below the expected level of 3 %, (1.92 %, lowest in the country)
Handled the entire centralization of documentations at centralised opeartions from July 07 to Oct 07.
Recognised and appreciated for the significant contribution in operations.