Morisha S.

Operations Associate

Canada4 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in operational efficiency.
Strong commitment to customer service excellence.
Data-driven approach to process improvement.

Stackforce AI infers this person is a Customer Service and Operations Management professional with a focus on HR and CRM.

Contact

Skills

Core Skills

Customer Relationship Management (crm)SalesCommunication

Other Skills

AdministrationBusiness DevelopmentClient RelationsEducationEnglishInternal & External CommunicationsInternal CommunicationsLeadershipMedia StrategyMicrosoft ExcelNetworkingPresentationsPublic RelationsResearchSocial Media

About

At The Brick, our focus on streamlining after-sales processes has led to significant operational enhancements, thanks to a collaborative approach in which we leveraged data insights for continuous improvement. With my postgraduate degree in Human Resources Management from Conestoga College and an academic foundation in Applied Psychology, I understand the importance of aligning company objectives with customer needs. My journey, from customer service to a managerial role, underscores a commitment to service excellence and operational efficiency. Our team's concerted efforts in problem resolution and order management have contributed to delivering punctual, accurate, and seamless experiences for our customers, underscored by strong competencies in sales and CRM administration.

Experience

The brick

3 roles

Manager in training

Mar 2024 – Present · 2 yrs · On-site

Manager in Training

Promoted

May 2023 – Mar 2024 · 10 mos · On-site

Operational Collaboration:
Collaborated closely with the operations team, focusing on streamlining after-sales processes, including delivery, installation, and post-purchase service.
Contributed significantly to the achievement of operational targets aligned with company objectives.
Efficiency Enhancement:
Proactively tracked and reported on operational performance, utilizing data insights to identify areas for improvement in after-sales services.
Implemented data-driven adjustments and enhancements, ensuring a more efficient and customer-focused operational experience.
Customer Service Excellence:
Demonstrated exceptional customer service skills within the operations department, consistently providing informative and effective solutions to customer inquiries and concerns.
Upheld a high level of professionalism in customer interactions, fostering increased customer satisfaction in the post-purchase service realm.
Training and Continuous Learning:
Actively participated in training programs tailored to the operations domain, encompassing delivery logistics, installation procedures, and after-sale service guidance.
Embraced continuous learning opportunities to stay abreast of industry best practices, contributing to ongoing process improvement within the operations department.
This role as a Manager in Training signifies my evolution into a leadership position within the operations department, emphasizing my contributions to operational collaboration, efficiency enhancement, customer service excellence, and a commitment to ongoing training and improvement. It underscores my dedication to advancing within the company while enhancing operational processes and elevating customer satisfaction in after-sales services.

Customer Relationship Management (CRM)AdministrationSales

Customer Service Representative

Nov 2022 – Apr 2023 · 5 mos · On-site

Order Management:
Oversee the end-to-end process of order fulfillment, ensuring each order is delivered punctually, accurately, and in optimal condition.
Collaborate with various departments to streamline order processing and delivery, providing a seamless customer experience.
Coordination and Communication:
Serve as a key liaison between customers and internal teams, effectively communicating customer needs, feedback, and concerns.
Collaborate closely with managers to ensure a coordinated approach to resolving customer issues and achieving service excellence.
Problem Resolution:
Proactively identify and address potential issues before they escalate, showcasing a proactive approach to problem-solving.
Handle escalated problems with poise and efficiency, demonstrating effective conflict-resolution skills.
Quality Assurance:
Uphold high standards for product and service quality, working diligently to rectify any deviations from customer expectations.
Implement quality assurance measures to minimize errors and enhance overall customer satisfaction.

CommunicationCustomer Relationship Management (CRM)AdministrationSales

Spicejet limited

Human Resources Intern

Jan 2022 – Jun 2022 · 5 mos · Gurugram, Haryana, India · On-site

Supported the recruitment process by posting job openings, conducting initial screenings, coordinating interview schedules, and showcasing proficiency in talent acquisition.
Coordinated and facilitated new employee onboarding, ensuring a smooth integration process through handling paperwork, orientation sessions, and training schedules. This highlights experience in employee orientation and integration.
Managed HRIS records meticulously, demonstrating a commitment to the accuracy and confidentiality of employee information.
Provided crucial administrative support for employee relations, contributing to a positive workplace culture, including conflict resolution and positive communication.
Actively participated in developing and implementing HR policies and procedures, showcasing a proactive approach to policy management and implementation.

Customer Relationship Management (CRM)Administration

Aashman foundation

Head of Human Resources

Apr 2021 – Oct 2021 · 6 mos · India · Hybrid

Administration

Teens of god (regd. ngo)

Publicity Intern

Jun 2020 – Oct 2020 · 4 mos · Gurugram, Haryana, India · On-site

It's was an wonderful experience . I was able to learn a lot. it helped me to enhance me communication skills. Through this i was able to contribute to our nation as well ,though those Cleanness drives.
Being a team leader it was tough someone time to get the done. But the management was wonderful.
#summerinternship #socialmediamarketing #teensofgod #internshipoppurtunity #undergraduate #internshiplife #internshipdiaries #studenttips #internexperience

Administration