N

Nisha Pal

Business Development Executive

North Delhi, Delhi, India7 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Expert in driving revenue growth through AI solutions.
  • Proven track record in managing enterprise accounts.
  • Experienced career coach and public speaker.
Stackforce AI infers this person is a SaaS Account Manager with expertise in B2B sales and customer success.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessSales StrategyClient Relationship ManagementClient ManagementLeadership

Other Skills

AI chatbotAI-driven IVRB2B SalesB2B marketingClient RelationsCoaching & MentoringEnterprise Account ManagementMicrosoft OfficePublic SpeakingRevenue GrowthSaaS SalesSaaS Solution ConsultantSaaS platform trainingSales managementStrategic Partnerships

About

🌟 Helping businesses transform customer communication with AI-powered Call & WhatsApp solutions 🌟 ▪ I’m Nisha Pal, an Enterprise Account Manager at MyOperator, where I help brands simplify communication, boost engagement, and drive revenue growth through AI-driven IVR & WhatsApp automation. ▪ Managing 50+ enterprise accounts, I focus on resolving client challenges, building strong relationships, and driving impact through cross-selling, upselling, and tailored SaaS solutions. ▪ Key Expertise: 🔹 Account Management & Customer Success 🔹 IVR, WhatsApp Business API & AI Chatbots 🔹 SaaS Growth Strategies (Retention & Expansion) 🔹 Client Relationship & Communication Optimization ▪ Beyond work, I’m a Career Coach & Guest Speaker (IIT, DU, NGOs), guiding students and professionals in career growth, public speaking, and LinkedIn branding. 📩 Connect with me: hellonishapal@gmail.com

Experience

Myoperator

Enterprise Account Manager

Aug 2024Present · 1 yr 7 mos · Noida, Uttar Pradesh, India · On-site

  • Managing a portfolio of 50+ enterprise accounts to ensure seamless communication and satisfaction.
  • Resolving client queries efficiently, fostering trust, and enhancing long-term partnerships.
  • Scaling accounts through cross-selling and upselling, driving substantial revenue growth.
  • Driving client success by leveraging MyOperator’s call and WhatsApp solutions to enhance operational efficiency and customer engagement.
Enterprise Account ManagementRevenue GrowthCustomer SuccessUpselling & Cross-SellingStrategic PartnershipsAccount Management

Think exam - a ginger webs company

Key Account Manager

Feb 2024Aug 2024 · 6 mos · Noida, Uttar Pradesh, India · On-site

  • Led strategic initiatives to identify, develop, and nurture key partnerships, driving revenue growth and market expansion.
  • Onboarded 10+ Edtech clients, provided training for SaaS platform features, leading to a 60% improvement in client satisfaction.
  • Managed key accounts and identified upsell opportunities, resulting in a 30% increase in quarterly revenue.
  • Led successful lead generation campaigns, significantly expanding the sales pipeline.
  • Collaborated with product, marketing, and customer success teams to enhance service delivery and client retention.
B2B SalesSaaS SalesAccount ManagementSales Strategy

Educen - the vocational society

2 roles

Vice President

Sep 2020Aug 2021 · 11 mos

LeadershipPublic SpeakingTeam workMicrosoft Office

Executive Member

Aug 2018Sep 2020 · 2 yrs 1 mo

  • Educen- The vocational society of Ramanujan College, University of Delhi Organises various seminars, events, games related to skills and creative thinking.
  • In this, I pitched various companies to sponsor the event. Learn various things like how to do marketing of your events, raise funds for the events, make connections. Learn various skills team management, effective marketing, leadership etc.
LeadershipTeam workMicrosoft Office

Quantel

Head Of Growth & Strategy

Jul 2020Jan 2024 · 3 yrs 6 mos

  • Quantel.in is a deep tech-driven personalised Mentorship platform for students, professionals and growth seekers of all demographics providing 1 on 1 sessions with Industry Experts holding experiences in leading firms such as Google, Amazon, Microsoft, Adobe, McKinsey, KPMG, EY, etc. or professionals from domains such as photography, journalism, food blogging, Instagram influencing, freelancing and much more.
  • Headed the sales vertical B2B and Edtech sales, working with Directors to open new revenue channels and increase company revenue.
  • Handled B2B marketing concepts, boosting inbound sales and growing an early-stage startup, generating an average of 10-15 lakh monthly through B2B clients.
  • Onboarded 100+ colleges PAN India, 1000+ industry professionals, 100+ startup founders, and 50+ B2B clients like Unacademy, PhysicsWallah, Vedantu, Allen, Upgrad etc.
  • Directed and mentored a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement. relationship management.
  • Managed enterprise accounts, ensuring successful deals and high renewal rates among key clients, driving 60-65% of total revenue single-handedly.
Client RelationsB2B SalesSales StrategyClient Management

Younity.in

Community Member

Jun 2020Jun 2022 · 2 yrs

  • Younity, a Pan India student community aims to build a team that can work together, learn together and grow together. Providing a means to catch hold the right opportunity for your personality development.
  • It is a platform that gives you the vision to work together as a team establishing trust, respect and value for all its members. It strives to build a community where students come together and shape themselves for a better future. This works under 5 domains Mentorship, Entrepreneurship, Internship & Placements, Community Outreach and Networking. The community helps in the enhancement of the personality, skill development etc.
Public Speaking

Padhhigh

Business Development Intern

Jun 2020Jun 2020 · 0 mo

  • PADHHIGH provides handpicked online courses where students can enrol in courses to gain High-Income Skills, Certification as well as Industrial Experience. These courses are very interactive and provide a good learning base. Its an e-learning platform.
  • I got the opportunity to work with PADHHIGH. I learned a lot of things. My work is to helps PADHHIGH to increase their sales through lead generation, marketing, and other corporate strategies. I have to convince new students. It's a good time for me to practice what I have learned at the University.
LeadershipMicrosoft Office

Punjab & sind bank

Management Trainee Intern

Jun 2019Jul 2019 · 1 mo

  • Punjab & Sind Bank is a government-owned bank with headquarters in New Delhi. It provides banking and financial services all over India.
  • I got the opportunity to work with Punjab & Sind Bank. I learned about Banking Operation, Retail banking, Basics of the financial structure of the bank, Day to Day management. Got to know about the law and practices of the banking sector.
  • Successfully completed my project on Understanding CIBIL SCORE.
Team workMicrosoft Office

Sharekhan

Management Trainee Intern

Dec 2018Jan 2019 · 1 mo · Jhandewalan

  • Sharekhan is the largest retail brokerage firm in India in terms of customer base and is one of the pioneers of online trading in India. It offers a broad range of financial products and services including securities brokerage, mutual fund distribution, loan against shares, ESOP financing, IPO financing and wealth management.
  • I got the opportunity to work with Sharekhan's Finance and Marketing team. I learned a lot like Basic of the financial market, Importance of passive income, Tracking stock indices, Candlesticks, Fundamentals & Technical analysis. Successfully completed my project on " A comprehensive study of Foreign Direct Investment".
Team workMicrosoft Office

Avenues-the b.voc placement cell

Placement Coordinator

Sep 2018Apr 2020 · 1 yr 7 mos

  • Avenues - The Placement Cell of B.Voc ( Banking Operation) in Ramanujan College, University of Delhi Organises various seminars, drives, Internship Opportunities, Placements.
  • In this, I pitched companies to conduct internship drives in our college,  Learn the value of networking and how to make good connections on Linkedin. Learn the importance of Linkedin.
Team workMicrosoft Office

Education

NMIMS CDOE

Master of Business Administration - MBA — Business Management

Jan 2022Apr 2024

Ramanujan College

Bachelor of Vocation

Jan 2018Jan 2021

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