Majid Rather

Business Development Executive

Delhi, Delhi, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in mortgage completion processes and customer service.
Strong analytical skills with a focus on process improvement.
Proficient in managing customer queries and ensuring satisfaction.

Stackforce AI infers this person is a skilled analyst in the Fintech industry with a focus on mortgage processes and customer service.

Contact

Skills

Core Skills

Mortgage UnderwritingCustomer Service OperationsBusiness AnalysisCustomer Satisfaction

Other Skills

AnalysisAnalysis of Errors/ComplaintsAnti Money LaunderingAnti-corruptionBankingBuild Strong RelationshipsBusiness DevelopmentBusiness StrategyCampaignsConsultative SellingCreative Problem SolvingCross SellingCustomer EngagementCustomer ManagementCustomer Relationship Management (CRM)

About

A competent Analyst in Mortgage Department under Retail Banking Unit. Experienced with all processes/procedures in Mortgage completion process. Ensure completions of daily volumes under SLA and finally solving customer queries based on FIFO maintaining customer satisfaction.

Experience

G active security services

Business Development Manager

Nov 2020 – Present · 5 yrs 4 mos · Delhi, India · On-site

Standard chartered bank

Relationship Officer

Nov 2019 – Jul 2020 · 8 mos · United Arab Emirates

Natwest group

Senior Operations Analyst

Dec 2015 – Jan 2019 · 3 yrs 1 mo · Gurgaon, India · On-site

Partial/Full Redemption of Mortgage accounts.
Refunds initialization after the redemption of accounts.
Authorizing the refunds in order to release the funds.
Respond to internal queries both verbal and via e-mail.
Taking up Queries/Complaints from customer service
executives from onshore.
Analysis of Errors/Complaints on monthly/quarterly basis and
presenting it to the team.
Participation in projects initiated to streamline the Process in
order to provide Quality service to the Customers and
stakeholders.
Analytical approach to get the insights in order to resolve the
business problem.
IMLSR - Internal money laundering suspicion reporting in
order to identify criminal activity or terrorist funding and
identify red flag scenarios.
When there is reasonable suspicion on customer transaction.
IMLSR request is raised for Source of funds by considering
following details:-
who? - customer details
What? - What made you feel suspicious.
Why? - why activity makes you suspicious
Do away with tipping off while investigation about IMLSR
raised.

Mortgage completion processCustomer serviceAnalysis of Errors/ComplaintsInternal money laundering suspicion reportingMortgage UnderwritingCustomer Service Operations

Elan professional appliances pvt. ltd. - india

Market Research Intern

Jun 2012 – Jul 2012 · 1 mo · New Delhi Area, India

Investigating market activity, research market conditions in local area to determine potential sales of company products.
Commissioning surveys in retail outlets & gather information of competitors, prices and methods of marketing and distribution.