Jul 2021 – Feb 2024 · 2 yrs 7 mos · Singapore, Singapore · Hybrid

• Serve as Nominee Director for companies with foreign directors to register in Singapore following instructions in accordance with the Companies Act acting in honesty & good faith
• Review of Compliance documentation for company registration (KYC)
• Due Diligence Investigation
• Risk Management involving proactive communication to ensure companies registered in Singapore are in regulatory compliance.
• Preparation of Annual General Meeting documents and Filing of Annual Returns for Company Financial Year End
• Filing of Suspicious Transaction Reports to highlight suspicious behavior in business
• Negotiations with clients on overdue payments

Oct 2020 – Feb 2021 · 4 mos · Singapore, Singapore · On-site

• Part Time weekend position as a Server in restaurant (Bringing food to the tables, clearing tables)
• Order taking from customers with cash and card payment
• Attending to customer requests and contributing to a pleasant dining experience.
• The retail name is Ayam Penyet Ria focusing on Indonesian cuisine with locations in Boon Lay, Bugis and Orchard (in Lucky Plaza)

Oct 2019 – Mar 2020 · 5 mos · Singapore · On-site

• Providing excellent customer service while tending to serving food & cleaning tables
• This Part Time weekend position ended when the COVID pandemic started

Jan 2016 – Jun 2021 · 5 yrs 5 mos · Singapore · Hybrid

• Influencing prospects to become clients through meetings, phone calls, web based chats and follow up on all leads
• Maintain client relationship through timely updates on their case
• Build long term client relationship
• Accounting of money received in and coordinating payouts to clients & vendors
• Marketing outreach to attract new business
• Pursue debtors on behalf of our clients through all legal means
• Analysis of debt circumstances & documents to determine if successful recovery can occur
• Determining best course of action for debt recovery on behalf of clients
• Managing collection efforts on behalf of corporate clients and personal debt clients
• Managing collection agents and coordinating their collection efforts
• Negotiation with debtors on repayment to our clients
• Communicating with clients regarding debt recovery progress
• Consistent updating of our debt collections portal for client communication purpose
• Coordinating collections outside Singapore with International Partners
• Our debt collection company recovers debts in Singapore and Internationally
• Debt Collection Pte Ltd is a partner with the International GCS Credit Network.

Jun 2015 – Dec 2015 · 6 mos · Hangzhou-Shaoxing Metropolitan Area

• E-learning with Chinese students using Skype or QQ
• Focus on pronunciations, grammar and definitions of new words
• Give direction & provide feedback for students ages 7 -40
• Teaching with specific aim for the student to pass their upcoming IELTS exam
• The company is located in China with a Chinese customer base and I performed the teaching in my home in Singapore

Mar 2009 – Oct 2009 · 7 mos · Singapore

• Deliver satisfactory customer experience while dining in our restaurant with intent of creating long term customers
• Created schedules for the staff
• Kept track of inventory & ordered F&B items as necessary,
• Attend to all customer requests & manage any complaints in professional manner
• At end of shifts count money & do bank drop.

Jan 2009 – Jan 2014 · 5 yrs · Singapore

• Arrange Employment Benefits for variety of clients ranging from medical insurance to life insurance to personal accident, critical illness & travel insurance.
• As needed provided general insurance (Office / Worker's Compensation / Fidelity Guarantee)
• Served as main contact point for our client's employees
• Assisting Clients to understand their insurance, filing claims, appealing denied claims, understanding billing practices of insurance companies and advice in underwriting matters.
• Presentations to small and large groups on insurance benefits extended to them by their employers
• Clients were Multi-National companies.
• Made recommendations on benefits upgrades & provided comparisons of different products.
• Record keeping using Sales Force & Excel
• I created a variety of "work systems" (Powerpoint) to explain work flow procedures to colleagues and future employees of the company

Oct 2008 – Mar 2009 · 5 mos · Singapore

• Rotating throughout the club as part of a trainee program
• Duties included
• 2 months serving guests in restaurant
• 2 months tending bar
• 2 months jackpot room attendant
• This was a temporary contract position in connection with school I was attending to earn Hotel and Casino Management Diploma

Jan 2006 – Mar 2007 · 1 yr 2 mos · Ellisville, Missouri, United States

• I took care of an Alzheimer's patient
• I bathed him, helped him dress, prepared meals and drove him around for quality of life activities
• Patient was my Grandfather whose care was in jeopardy when my Grandma passed away

Aug 2005 – Dec 2007 · 2 yrs 4 mos · United States

• I promoted client products with in-store promotions at variety of retail outlets. Coordinated with Retail Managers on Visual Merchandising Displays.
• Main clients included Vonage Internet phone service & AT&T Internet service.
• Between Dec. 2005 and March 2007 I did not work this position as I served as full time caregiver for Grandfather who had Alzheimer's Disease. My time spent was August 2005 - December 2005 & I re-joined in March 2007 until I moved to Singapore in December 2007.
• This company went out of business in 2009.

Apr 2005 – Nov 2005 · 7 mos · Chesterfield MO · On-site

• Seasonal position where I applied pesticides to residential homes and commercial properties with up-selling tactics when necessary to grow profitability.

Jun 2004 – Nov 2004 · 5 mos · United States

• Set up retail store displays of Pepsi products and ensured product was fully stocked in stores
• Assisted managers of various retail locations on concerns, questions & ideas

Oct 2001 – Jan 2004 · 2 yrs 3 mos · St. Louis, MO. USA

• Main point of contact for our clients purchasing new home or refinancing an existing mortgage. KYC required.
• Analysis of customer income documents, credit reports, real estate titles, real estate appraisals. Address any concerns and resolve issues for applications to move forward.
• Provided excellent customer service within a call centre environment.
• Nexstar fell on hard times and eventually closed.

Nov 1995 – Feb 2000 · 4 yrs 3 mos · Chesterfield, MO USA

• Greet customers with warm welcome and pitched promotions
• Ensured visual merchandising was complete
• Stock Inventory and Cash Count
• Part Time Night and Weekend position in shopping mall

Nov 1991 – Sep 2001 · 9 yrs 10 mos · St. Louis, MO. USA · On-site

• During my time I was awarded Citipride, Citigroup Service Excellence Award & Top Ten collector award
• Corporate Relocation Mortgage Services was my last position during my 10 year employment
• Negotiated solutions to resolve credit delinquency within a call-center
• Collection specialist in both secured and unsecured loans
• Engaged in specialized collection effort involving rewriting eligible clients credit terms and negotiate settlement on charged off accounts resulting in higher profit margin.
• Promotion from Collections to Mortgage Loan Coordinator in 1996
• KYC: Analyze income documents from applicants, property appraisals and credit report for decision making on loan applications.
• Maintain professional communications with clients regarding their loan approval or loan rejection.
• Manage client loan closings with title companies & property agents.
• Manage client and guide them through corporate relocation program.
• I started in the Collections department (1991) and ended in the Client Corporate Relocation department (2001) which meant I helped clients move to a new city because their employer was transferring them to a new position.