Jun 2022 – Jun 2024 · 2 yrs

• Collaborated with stakeholders, developers and leadership to define and drive the product roadmap in an Agile environment using Aha! product management software.
• Wrote detailed feature enhancements based on stakeholder's needs and worked across teams to prioritize the feature backlog, maintained using the Rally product management application. Defined user stories, acceptance criteria and test cases.
• Collaborated with two distinct Agile/Scrum groups for feature development, one which was shared and required cross-functional coordination to manage the backlog. Coordinated between five separate Kanban teams.
• Completed UAT, provided content for release notes, and created/presented training materials/documentation on new features. Minimum of 2 new trainings & training materials/documentation provided to the business quarterly.
• Participated in Snowflake migrations of database and UI for entire book of business, with over 10 different data types and hundreds of data feeds migrated.
• Led efforts in multi-employer warehouse management, demo warehouse creation, integration of new clinical methodologies, documentation generation and process optimization.
• Helped contribute to the business turning from an annual deficit to an IOI exceeding $1.1M, while maintaining responsibilities from previous roles.

Jun 2020 – Jun 2022 · 2 yrs

• Began participating in Product leadership meetings, representing the voice of the customer and working with development support.
• Served as data investigation SME, triaging and testing all product defects/fixes. Averaged 1-2 defects resolved per week over four years.
• Managed generation of normative warehouse and norms metrics, based on business book of ~10M lives. Led effort to increase the size of the norms warehouse and add to the number of normative metrics available. The norms metrics were a key part of both annual analytic deliverables for all customers and several ad hoc studies throughout the year.
• Tracked business KPIs including: Defects/fixes, Enhancement requests/feature delivered, trainings delivered, documentation materials created, number of user groups held, number of user surveys sent and survey results.
• Played a key role in data governance and security compliance pertaining to warehouse access and user access levels, led access issue resolution.
• Contributed to RFPs, leading to the implementation of the business's largest customer.
• Maintained contact with high value customers for detailed product questions, supported complex custom requests.

Feb 2015 – Jun 2020 · 5 yrs 4 mos

• Maintained the responsibilities from my previous roles, with higher performance and an emphasis on leadership. Helped clients manage their benefits through understanding the data warehouse methodologies and employer benefit plan design.
• Served as the primary contact for Optum’s data warehousing and reporting product, Parallax i, for client service needs. Traveled for onsite client meetings as necessary.
• Represented clients internally and coordinate across functions to implement client systems, complete projects, and address service needs.
• Simultaneously managed multiple projects with a variety of deliverables to best meet client needs.
• Ensured quality results delivered to clients for every aspect of projects.
• Built strong relationships with external employer clients.
• Defined the scope of periodic reporting and prepared key analytic findings focused on cost and utilization trending and quality of care patterns for clients.
• Designed and prepared analytic deliverables based on client needs, including complex custom analytics requiring collaboration with external consultants.
• Analyzed and consulted with clients on a range of health care data types, including medical, drug, workers compensation, disability, health risk appraisals, lab results and wellness program management.
• Identified data quality issues, manage the investigation of the root cause, and worked to resolve the deficiencies.
• Designed and conducted client training for Parallax i.
• Served as a resource for colleagues and mentor new hires.
• Played a key role in Benefits Analytic Manager warehouse migration and roll-out.
• Worked with leadership cross functionally to develop and implement innovative ideas to further enhance the operational efficiency of the department.

Feb 2013 – Feb 2015 · 2 yrs

• Maintained previous duties while spending additional time on
• analytic/reporting deliverables. Researched complex reporting and contributed
• to development of new analytics for all customers.
• Conducted both internal and external trainings, serving as SME on
• methodologies and data investigations across all clients.
• Collaborated with Account Managers to drive 20% increase in customer NPS
• scores.

Jun 2010 – Feb 2013 · 2 yrs 8 mos

• Served as the main point of contact for clients, responsible for client analytics
• and fostering strong relationships with external partners.
• Coordinated with internal production and implementation teams to manage
• data receipt and quality to deliver to customers.
• Studied customer's plan design and industry trends, worked to understand
• customers' reporting needs. Aggregated data, conducted analysis and
• presented findings to decision makers using a variety of healthcare data
• sources.

May 2009 – Sep 2009 · 4 mos

• Performed a self-evaluation of Vernon Manor as part of CARF/CCAC(Commission on Accreditation of Rehabilitation Facilities/Continuing Care Accreditation Commission) Accreditation process. Worked to ensure the compliance of Vernon Manor's policies with CARF/CCAC standards in preparation of CARF's on-site survey. I took the lead and essentially acted as an independant contractor on this project. My internship ended prior to the on-site survey, however Vernon Manor received full accreditation.

Dec 2005 – Jun 2010 · 4 yrs 6 mos

• Prepare and cook food, manage and help counter waiters to serve customers, stock restaurant supplies, lead daily and seasonal cleaning crews.