Mar 2022 – Nov 2023 · 1 yr 8 mos · Gurugram, Haryana, India

• Roles & Responsibilities:
• Managed the full recruitment lifecycle including sourcing, screening, interviewing, offer negotiation, and onboarding across multiple functions.
• Utilized a variety of sourcing methods (LinkedIn, job portals, referrals, Boolean search, and social media) to build strong talent pipelines.
• Ensured a high-quality candidate experience through timely communication, transparency, and a seamless interview process.
• Conducted competency-based interviews and initial assessments to ensure alignment with both job requirements and company culture.
• Tracked recruitment KPIs such as time-to-fill, quality of hire, offer acceptance rate, and source effectiveness to ensure process efficiency.
• Collaborated with internal HR teams and RPO client stakeholders to meet recruitment SLAs and hiring targets within defined timelines.
• Contributed to continuous improvement initiatives by analyzing recruitment trends and suggesting process optimizations.

Jul 2020 – Dec 2021 · 1 yr 5 mos

• Roles & Responsibilities:
• End-to-end recruitment and selection processes through multiple channels including campus drives, job portals (e.g., Naukri), recruitment agencies, and employee referral programs for both IT and non-IT roles.
• Managed all aspects of employee onboarding and exit formalities, including documentation, background verification, and full & final settlements.
• Oversaw payroll processing, prepared salary slips, and maintained accurate leave and attendance records in compliance with company policies.
• Maintained and updated in-house employee records, ensuring accuracy in personal, professional, and statutory documentation.
• Handled employee grievances, providing timely resolution to ensure a positive and compliant work environment.
• Drafted and updated job descriptions for various roles across departments, aligning with organizational requirements and market standards.
• Monitored staff performance and attendance, supporting management with actionable insights and regular reporting.
• Assisted in general administration tasks, ensuring smooth day-to-day operations within the HR department.
• Conducted telephonic and in-person interviews, evaluating candidates for both technical and behavioral competencies.
• Encouraged and facilitated employee engagement by organizing and promoting participation in organizational events and activities.
• Coordinated and issued training certificates upon successful completion of employee development programs.

Nov 2019 – Jul 2020 · 8 mos

• Roles & Responsibilities
• Managed the end-to-end recruitment and selection process through diverse channels, including campus drives, job portals (e.g., Naukri), hiring agencies, and employee referral programs.
• Conducted telephonic and face-to-face interviews, effectively evaluating candidates for cultural and role alignment.
• Oversaw employee onboarding and exit formalities, including documentation, leave management, payroll coordination, and salary slip preparation.
• Ensured accurate and timely payroll processing, maintaining compliance with company policies and labor laws.
• Promoted a positive work culture by encouraging employee participation in organizational events and engagement initiatives.

Jul 2019 – Oct 2019 · 3 mos · Gurgaon, India

• Roles & Responsibilities
• Talent Acquisition & Recruitment
• Manage the end-to-end recruitment lifecycle, including job posting, candidate sourcing, screening, interviewing, offer rollout, and onboarding.
• Coordinate with internal stakeholders and hiring managers to identify staffing needs and build effective hiring strategies.
• Utilize various sourcing methods such as job portals, social media (LinkedIn), referrals, and campus hiring.
• Employee Onboarding & Offboarding
• Oversee new hire induction programs, ensure smooth onboarding experience, and timely completion of joining formalities.
• Manage exit interviews, full & final settlements, and coordinate offboarding formalities in compliance with HR policies.
• Employee Engagement & Welfare
• Plan and implement employee engagement activities, wellness initiatives, and celebration events to enhance workplace culture.
• Address employee queries and grievances professionally, promoting a healthy work environment.

Nov 2018 – Jun 2019 · 7 mos · Gurgaon, India

• Roles & Responsibilities
• Managed the end-to-end recruitment cycle across diverse roles, from executive-level to senior management positions, leveraging multiple sourcing strategies including job portals, headhunting, and professional networks such as LinkedIn.
• Maintained and updated daily recruitment trackers, including interview schedules, hiring events, and offer status reports, ensuring real-time visibility and progress tracking.
• Conducted preliminary screening and shortlisting of candidates by aligning their profiles with job specifications and organizational culture.
• Coordinated and scheduled interviews between candidates and hiring managers, ensuring timely follow-ups and seamless communication throughout the process.

Aug 2017 – Nov 2018 · 1 yr 3 mos · Gurgaon, India · On-site

• Roles & Responsibilities:
• Handle incoming calls from customers, providing timely and accurate responses.
• Resolve customer complaints, issues, and queries efficiently, ensuring high levels of customer satisfaction.
• Troubleshoot basic technical or service-related issues, escalating complex cases to relevant departments when necessary.
• Build and maintain positive relationships with customers to encourage loyalty and repeat business.
• Share customer feedback and recurring issues with management for continuous improvement.