Nov 2022 – Oct 2024 · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

• Worked on building the Merchant Portal (0 to 1) for Courier, Express and Parcels (CEP) and retail organizations whose merchants (SMBs) could make the transactions on the portal.
• Created epics, user stories, refined and prioritized the product backlog in sync with the internal team
• Built wireframes of the product and got sign-off from the external stakeholders
• Created 20+ Product Requirement Documents (PRDs) and defined the acceptance criteria for
• product enhancement
• Cross-functional collaboration with a total of 10 team members from engineering, UI/UX (design), QA
• Conducted usability testing with 5 power users to understand the pain points during the product
• journey
• Curated funnel analysis using Google Analytics and reduced the no. of clicks for booking an order by
• 32%
• Increased the avg. wallet balance by 21% on Q-O-Q basis by adding nudges on the checkout page
• Curated the list of top 100 potential customers to target across geographies
• Created Help Center Document used by 500+ merchants to navigate through the portal
• Accountable for training the presales team comprising of 6 members with regards to the
• functionalities of the product which generated pipeline of USD 3,00,000
• Created battle cards for top 5 competitors for identifying and pitching to prospective customers
• Strong understanding of SDLC and Agile/Scrum methodologies
• Projects Executed:
• Project 1 : Retail giant of South Africa consisting of 900+ stores (Enterprise client)
• Project 2: Courier/Logistics customer of Australia : Consisted of 2000+ SMBs (Enterprise client)

Oct 2020 – Dec 2022 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

• Industry: FMCG/CPG
• Gathered and documented customer requirements, analyzed the fitment with the product (Field
• Sales Force (SFA)/DMS-eB2B)
• Client facing role which involved initiating multiple demos of the product (SAAS) (avg 5 per month) to
• various executives
• Responded timely to RFP/RFIs by creating composite documents in sync with internal stakeholders
• (Avg Contract Value of 50 Lacs)
• Created 10+ Product Requirement Documents (PRDs) basis client requirements to enhance
• functionalities within the product (increased Win/Loss ratio by 8%)
• Curated EDM content by connecting with the marketing team, detailing USPs of the product for
• effective outreach to prospective customers and generating MQL
• Largest deal won was of ACV 1Cr for a large electrical appliances manufacturer

Apr 2019 – May 2019 · 1 mo · Gurugram, Haryana, India

• Objective: To build awareness about the company’s services such as Business Continuity Plan (BCP), Disaster Recovery Plan (DRP) etc., generate leads and finally schedule meetings with the prospective leads
• Built a database of the clients based on a certain set of criterions
• Sent personalized e-Mails to the concerned individuals as part of the Lead Generation process and
• followed up with the interested individuals by tele-calling
• Conversion rate was 2.1 % as compared to the industry average of 2.37%

Feb 2017 – Mar 2018 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Solutions 3D is a 3D Printing startup. 3D Printing is quite a niche in the market and is a future technology. It is used mainly for Prototyping purposes.As of now the company is catering to customers in NCR region only.
• As a Design Engineer, my core responsibilities were to design parts, check for Orientation which plays an integral part in the overall prototype design.
• Processes Involved: Conversion of CAD file to .stl format, Checking for proper Orientation and Support formation and finally 3D Printing it.
• Hands on experience with two technologies, Stereolithography (SLA) and Fused Deposition Modeling (FDM).
• Software Used: Solidworks, Simplify 3D, Creation Workshop

Dec 2014 – Jan 2015 · 1 mo · Noida, Uttar Pradesh, India

• Understand the functioning of various types of Filling machines.
• Prepared a report explaining various types of machines and its efficacy.