Ashish Sonavane

CEO

Mumbai, Maharashtra, India4 yrs 1 mo experience
Most Likely To Switch

Key Highlights

  • Led product strategy for customer experience at Traya.
  • Scaled SuperCoaching to 250k DAU in 8 months.
  • Revamped customer support chatbot, reducing resolution time by 35%.
Stackforce AI infers this person is a Product Manager with expertise in E-commerce and EdTech.

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Skills

Core Skills

Product ManagementCustomer Experience StrategyRetention Revenue StrategyProduct StrategyData Analytics

Other Skills

Agile MethodologiesAgile Project ManagementCustomer Segmentation StrategyData VisualizationPredictive ModelingProject ManagementSQLSoftware Product ManagementSystems DesignUX ResearchUser Experience (UX)

About

In pursuit of refining my first principle problem solving. Trying to make sense of everything around me.

Experience

Traya

2 roles

Lead - CX Strategy

Promoted

May 2025Present · 10 mos · Mumbai, Maharashtra, India · On-site

  • Leading the business and product strategy for the following customer experience touch-points:
  • 1. Service and sales calling
  • 2. Tickets and medical escalations
  • 3. Doctor ops
  • 4. Supply chain and logistics
  • 5. Customer service and sales chat
  • 6. WhatsApp and other product communications
Customer Segmentation StrategyAgile MethodologiesAgile Project ManagementUX ResearchProduct ManagementSoftware Product Management+5

Growth Product Manager

Apr 2024Apr 2025 · 1 yr · Mumbai, Maharashtra, India · On-site

  • 1. Owning retention revenue KPIs with a team of 5.
Customer Segmentation StrategyAgile MethodologiesAgile Project ManagementUX ResearchProduct ManagementSoftware Product Management+5

Paytm

Product Manager - ONDC

May 2023Oct 2023 · 5 mos · Remote

  • 1. Owned the backend catalog product catering to all paytm verticals, majorly focused on ONDC and onboarded 20+ seller participant stakeholders contributing to ~ 150% growth in paytm’s e-commerce catalog.
  • 2. Lead the development of ONDC initiative by building UI/UX for apparel & fashion, food, home decor and pharmaceutical sectors directly competing with myntra, swiggy, ikea and 1mg.
  • 3. Played a key role directly working with the government and CTOs of multiple ONDC partners to finalise technical architecture to build a collaborative and scalable application for India.
  • 4. Decreased the TAT of resolution of hyperlocal food delivery issues by 35% by revamping the customer support chatbot and setting up ops processes.
  • 5. Built paytm as a seller NP as a strategy to boost the sales of inhouse(PoS and EDC machines) products at the projected rate of over 15% YoY.
SQLProduct StrategyProduct ManagementSystems DesignAgile MethodologiesSoftware Product Management

Testbook.com

Associate Product Manager

Jun 2021Apr 2023 · 1 yr 10 mos · Mumbai, Maharashtra, India

  • 1. Built “SuperCoaching”, a 0 -> 1 product vertical and scaled it to 250k DAU in 8 months working directly with the CXOs which led to the company's acquisition.
  • 2. Lead the monetisation vertical, developed several experiments and defined strategy for online conversion of subscription products ranging from Rs. 300 till Rs. 1 Lakh.
  • 3. Improved the online conversion rate by 3x in 4 months through continuous user feedback loops, data analysis and UX iterations to deliver solutions and reiterate faster.
  • 4. Created customized purchase flows to integrate BNPL and Pay in EMI features (purchase flow was used as a case study by Simpl) which further improved the daily booked revenue by 20%.
  • 5. Boosted the daily booked revenue during sale times by implementing sale elements throughout the product to drive the bottom funnel conversion by 33%.
  • 6. Personalized the landing experience on the web by identifying the most valid touch points which increased online conversion by 10% and lead generation by 47%.
  • 7. Aligned content, operations & marketing teams with product initiatives to facilitate best outcome for the finished product.
  • 8. Won several quarterly best performer awards and company wide appreciations.
Product StrategyProduct ManagementSystems DesignAgile MethodologiesData AnalyticsProject Management+1

Cora healthcare

Product Management Intern

May 2020Jul 2020 · 2 mos · Bengaluru, Karnataka, India

  • 1. Designed wire-frames for integrating the functionalities of all the key stakeholders over the web application and defined the user journey for the MVP.
  • 2. Constructed flow diagrams for the logic working at the backend of the web application.
Product Management

Tatras data

Data Science Intern

May 2019Jul 2019 · 2 mos · New Delhi Area, India

  • 1. Built a deep neural network architecture to classify speech data into musical genres and created a model to plot live instances of speech data.
  • 2. Upgraded the baseline model to optimize the running time of the algorithm by 30% along with a 3% points higher accuracy than the second best model.

Anveshan

Data Science Intern

May 2018Jul 2018 · 2 mos · Guwahati Area, India

  • 1. Spearhead building an analyzer for crops to determine the amount of essential nutrients required for optimal growth and to predict most useful fertilizer.
  • 2. Developed a Machine Learning model to predict the yield of a particular crop in a region with 92% accuracy with a running time 50% less than the highest performing model.

Education

Indian Institute of Technology, Guwahati

Bachelor of Technology - BTech — Chemical Science and Technology

Jan 2017Jan 2021

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