Rohit Jain

CTO

Gurugram, Haryana, India19 yrs 3 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

17 years of experience in technology leadership.
Proven track record in scaling businesses to millions of users.
Expert in driving innovation in communication and AI.

Stackforce AI infers this person is a technology leader specializing in Telecom and Fintech with a strong focus on AI innovations.

Contact

aerobase007@gmail.com LinkedIn

Skills

Core Skills

Ai InnovationsProduct DevelopmentCommunicationFintechOrder ManagementTeam LeadershipTech ArchitectureCloud TelephonyScalable SystemsTeam ManagementMobile EngineeringSocial NetworkingApplication DevelopmentRequirement AnalysisDrupal

Other Skills

AIAJAXAgile Project ManagementAmazon Web Services (AWS)Apache KafkaAutomationBig Data AnalyticsBusiness StrategyCCaaSCascading Style Sheets (CSS)ChatbotCpaaSData AnalyticsDatabasesDevOps

About

I am a results-driven technology leader with over 17 years of experience in the internet and mobile industry. Throughout my career, I have built and delivered complex and scalable web and mobile applications for high-energy startups across multiple sectors, including Fintech, E-commerce, telephony, online video, mobile, social networking, gaming, telecom, education, CPaas, and SaaS. I have a proven track record of delivering big, complex projects in short timeframes and have played an instrumental role in scaling up businesses from a few hundred to millions of users. My experience in research and innovation has allowed me to solve various business and technical problems. As a natural leader, I excel at managing teams and projects and am skilled at seeing the big picture and deriving focus areas from it. I am passionate about using my skills and expertise to drive growth and innovation in the technology industry.

Experience

Airtel digital

2 roles

VP & Head Of Technology - Airtel IQ & IOT

Nov 2023 – Present · 2 yrs 4 mos · Gurugram, Haryana, India

VP & Head Of Technology - Airtel IQ

Oct 2021 – Nov 2023 · 2 yrs 1 mo · Gurugram, Haryana, India

Leading Airtel IQ & Assisted Channels - Transforming Communication & AI Innovations in India
As the influential Head of Airtel IQ and Assisted Channels at Airtel, I drive groundbreaking innovations in the field of communication and artificial intelligence, directing a dynamic team of 200+ engineers.
📞 **Airtel IQ Products:**
CpaaS**: Enhancing Voice, SMS, and Advanced Messaging to redefine business communication. Processing over 10 billion transactions per month.
CCaaS**: Implementing state-of-the-art contact center solutions.
UCaaS**: Facilitating unprecedented collaboration and productivity through Unified Communication.
Assisted Channels & AI Innovations:**
CareShark**: Personalized email care solution for responsive customer support.
SpeechX**: AI-powered Speech Analytics for call center excellence.
Service Portal**: Seamless query resolution with an all-in-one platform.
Chatbot AI**: Multilingual chatbot handling queries autonomously in various Indian languages.
AI LLM & Conversational Search**: Pioneering a conversational search product, employing Large Language Models (LLM) to revolutionize information retrieval within Airtel.
💡 **Impact & Transformation:**
Beyond technology, our work enhances human connection, creates meaningful experiences, and pushes the boundaries of what's possible.
By continually innovating and embracing the future, we empower businesses to connect, collaborate, and engage like never before.

AI InnovationsCommunicationTeam ManagementProduct Development

Indmoney.com

Senior Vice President & Head of Technology

Mar 2020 – Oct 2021 · 1 yr 7 mos · Gurgaon, Haryana

Building the best fintech application that organises and provide a better financial future.
INDmoney is a SuperMoneyApp that brings all your family's money in one app. The aim is to enable you to track, save and earn extra by automatically bringing your entire financial life across investments, loans, credit cards & taxes, all in one app. The app delivers real-time recommendations and actions.
Leading engineering. Working with engineering, product, and design teams on ideation, planning, execution, monitoring, analysis, strategy and planning.

FintechEngineering LeadershipProduct StrategyProduct Development

Oyo

Head Of Technology - Order Management & Promotions

Aug 2019 – Mar 2020 · 7 mos · Gurgaon, India

Leading OYO's Global Ordering and Promotions platform. Handling millions of bookings and transactions per day.

Order ManagementPromotionsTeam Leadership

Lbb (little black book)

Chief Technology Officer

Sep 2017 – Aug 2019 · 1 yr 11 mos · New Delhi Area, India

LBB's (Acquired by Nykaa) is India's definitive platform to find and shop from great local brands businesses. LBB (lbb.in) is India's definitive platform to find, connect and shop from great local brands and businesses. Web and app platforms are used by 70MN+ consumers, across 9 cities in India to discover from over 80,000+ businesses.
Tech architecture, salability, performance, reliability & budget management. (Cost-effective, zero DevOps, serverless, microservice with no single point of failure)
Team building (hiring) & Team Culture. Led a team of 25+ engineers and growing. Among Top 25 startups of in India 2018 by Linked in.
Solving key customer & business problems.
Automation, Research & Innovation.
Tech stack - Microservices, MongoDB, Mysql, BigQuery, NodeJS, Python, PHP, ReactJS, AngularJS, Machine learning, Android, IOS. Elastic-cache, SQS, Lambda, Edge-Lambda, Transcoder, API gateway, CloudWatch, Kinesis, Elastic Search, DynamoDB, SES, CloudFront, WAF, S3, etc.

Tech ArchitectureTeam BuildingAutomationTeam Leadership

Knowlarity - cloud communications

Associate Director Of Technology

Jul 2015 – Sep 2017 · 2 yrs 2 mos · Gurgaon, India

Knowlarity is the dominant cloud telephony company for emerging markets. Lead a team of 20-25 engineers
Head Knowlarity cloud telephony application stack that is capable of handling millions of calls a day.
Solved key business & tech problems - Super Receptionist, Billing Engine & Infra migration.
Received outstanding performance rating (5/5).
Instrumental in moving company to self-serviced & server-less architecture with zero single points of failures.
Technology Stack: Serverless Architecture, Django (Python), MySQL (Aurora), Redshift, Angular.js, AWS API gateway, SQS, Redshift, DynamoDB, MongoDB, Redis, Postgres, Lambda, Elastic Map Reduce, Hive, Ionic, etc.

Cloud TelephonyServerless ArchitectureTeam Leadership

Brave bison (formerly rightster)

Sr. Technology Lead

Jul 2012 – Jun 2015 · 2 yrs 11 mos · Gurgaon, India

Rightster (www.rightster.com) is the cloud-based system that simplifies syndication and monetisation of live and on-demand video. Rightster's unique end-to-end software enables rights holders and producers to optimise their revenues, and enables publishers to efficiently source video, ads funded or by subscription.
Development of scalable, distributed systems to handle billions of requests to support ever increasing load.
Managing Team, Requirements gathering, architecture & DB design, assigning work, preparing Grantt charts, Code reviews, Unit tests and coordination and support to QA. One point contact for all technical and product related queries.
Key member in Rightser hiring panel and training new joinees.

Scalable SystemsTeam ManagementRequirements Gathering

Ibibo web pvt. ltd.

Technology Lead - Mobile Engineering

Jul 2009 – Jul 2012 · 3 yrs · Gurgaon, India

Lead entire mobile division of ibibo. Responsible for research, development and maintenance of entire ibibo's mobile web social network, mobile social games, android games like teenpatti and rummy, Social app on IOS and Android Platform.
Responsible for integration of mobile payments on ibibo with various mobile operators like Airtel, Vodafone, Aircel, Tataindicom etc
Key member in ibibo hiring panel and training new people.

Mobile EngineeringSocial NetworkingMobile Payments

Studyplaces inc

Software Engineer

May 2008 – Jul 2009 · 1 yr 2 mos · Gurgaon, India

Primary responsibility was to be a part of initial requirement analysis and Design & Develop the applications and see through its seamless deployment & integration with other applications.

Application DevelopmentRequirement AnalysisIntegration

Tekriti software

Software Engineer

Dec 2006 – May 2008 · 1 yr 5 mos · Gurgaon, India

Played a lead Developer role in design and development of the products using People Aggregator, Drupal as a base platform. Independently Developed products like Peerpower.com (Times Group Project) , Rekabu, Teksocial and cubii.com.
Acknowledged as Best employer (Grade A) in Feb 2008.

Product DevelopmentDrupal