sunita rana

HR Manager

Chandigarh, India12 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Stackforce AI infers this person is a Human Resources Operations Manager with expertise in HR processes and customer service management.

Hr OperationsOperations Management

Background verificationCustomer serviceMIS preparationReport monitoringTeam coordinationVendor management

Sep 2018 – Present · 7 yrs 6 mos · Chandigarh Area, India

Jul 2014 – Jan 2017 · 2 yrs 6 mos · NEW DELHI

Handle day to day activities such as Selection, Documentation, vendor staff tracking system for
background verification of candidates. Issuing of Offer letters, appointment letters, reference letters, service letters,generating E code etc. Preparing MIS & Various Dashboard and report to Management. Handling BGV team in Pan India Level of 14,000 manpower.

Jul 2012 – Jun 2014 · 1 yr 11 mos · Delhi

Ensure monthly service report and generate effective MIS on calls. Handling all branches of PAN India. Monitoring daily, weekly and monthly reports of team and keeping track of day- to-day activities with our clients. Coordination with our branches and follow up the details on PAN India. Responsible for handling escalated IVRS (Interactive Voice Response) calls to resolve customer complaints and queries within the stipulated time period and maintain the needed GOS (Grade of Service) percentage.