Komal Saini

Customer Success Manager

Gurgaon, Haryana, India6 yrs 11 mos experience

Highly Stable

Key Highlights

Over 3 years in Customer Success.
Strong foundation in HR and communication.
Proven ability to enhance client onboarding.

Stackforce AI infers this person is a Customer Success professional with a strong HR background in the SaaS industry.

Contact

Skills

Core Skills

Customer Experience ManagementHuman Capital ManagementHr ManagementTechnical Recruiting

Other Skills

Applicant Tracking SystemsBusiness DevelopmentC (Programming Language)Employee EngagementGlobal Human Resources ManagementGood Communication SkillsHR Business PartneringHR ConsultingHR OperationsHR PoliciesHR Start-upHiringIT RecruitmentLeadershipManagement

About

I’m a Customer Success professional with over 3 years of experience helping clients with onboarding, training, product adoption, and ongoing support. Earlier, I spent 4 years in Human Resources, which gave me a strong foundation in communication, relationship-building, and problem-solving.I started my career in HR, handling everything from recruitment to onboarding and employee support. Eventually, I moved into Customer Success and realized how much I enjoy working directly with clients. In my current role, I help new customers get set up on the platform, give product demos, answer their questions, and make sure they have a smooth and positive experience.Now, I’m focused on growing my career in Customer Success. I do my best work in roles that require empathy, clear communication, and proactive support - and I’m excited to continue developing in this field.

Experience

Unberry

Customer Success Manager

Apr 2023 – Present · 2 yrs 11 mos · Gurugram · On-site

Onboard new clients and guide them through setup to ensure a smooth start on the platform.
Deliver clear, engaging product demos tailored to each customer’s hiring needs.
Support clients across Engineering, Product, Sales, Ops, Tech, and CS teams in using assessments effectively.
Resolve customer queries quickly and ensure a positive, reliable experience throughout their journey.
Help clients improve hiring efficiency and make data-backed talent decisions using our assessment tools.
Build strong, long-term relationships through proactive communication and ongoing support.
Gather client feedback and collaborate with internal teams to enhance product experience and usability.

Customer Experience Management

Grappus

4 roles

Senior Human Resources Associate

Jan 2023 – Mar 2023 · 2 mos

Participated in strategic HR planning, aligning HR goals with the overall objectives of the company.
Led initiatives to improve employee engagement and foster a positive work environment.
Developed and implemented talent management strategies, including succession planning and career development programs.
Assisted in organisational development efforts, helping to design and implement changes to the organisational structure.
Conducted workforce planning, identifying future hiring needs and developing strategies to fill those roles.
Acted as a mediator in employee disputes, implementing conflict resolution strategies to maintain a harmonious workplace.
Utilised HR analytics to inform decision-making, identify trends, and measure the effectiveness of HR initiatives.
Ensured all HR activities were in compliance with company policies.

Human Capital ManagementHR Start-upHR Business Partnering

Human Resources Associate

Promoted

Apr 2021 – Mar 2023 · 1 yr 11 mos

Leveraged various platforms and strategies to source and recruit top talent; managed the end-to-end recruitment process.
Participated in the performance review processes, provided constructive feedback, and recommended promotions or dismissals based on performance evaluations.
Identified training needs within the organisation and implemented appropriate learning and development initiatives.
Administered comprehensive employee benefits programs, ensuring they were competitive, compliant, and valued by employees.
Managed employee data through HRIS, ensuring data integrity, confidentiality, and proper usage of the system.

HR ManagementHR PoliciesApplicant Tracking SystemsNegotiationHR OperationsHR Business Partnering+1

Recruitment Specialist

Aug 2019 – Mar 2021 · 1 yr 7 mos

Identified and recruited highly qualified talent via ATS, job boards, & personal networks.
Maintained positive connections with all potential & placed talent.
Negotiated contract terms with talent & oversaw credentialing.
Managed the On-boarding and engagement of employees.

Technical RecruitingHR ManagementApplicant Tracking SystemsNegotiationGlobal Human Resources Management

Human Resources Intern

Jan 2019 – Jul 2019 · 6 mos

Candidate Sourcing: Utilised various platforms to source potential candidates and created a robust pipeline for current and future hiring needs.
Screening Resumes: Reviewed and screened resumes, identifying key skills and qualifications to match with job requirements.
Interview Coordination: Assisted in scheduling and coordinating interviews, ensuring a smooth and efficient process for both candidates and interviewers.
Communication: Maintained clear and professional communication with candidates throughout the recruitment process, providing updates and feedback as necessary.

HR Start-up