Rohit Java

CEO

Bengaluru, Karnataka, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led customer success strategy at GoKwik.
Over seven years in customer success across diverse industries.
Expert in team building and client retention.

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessTeam LeadershipAccount ManagementTeam ManagementCustomer OnboardingProcess ImplementationProject ConsultationClient SolutionsProject ManagementE-commerce IntegrationProject ImplementationClient IntegrationDesign And Simulation

Other Skills

Account PenetrationBusiness Process ImprovementBusiness ReviewsCC++CommunicationConstructive FeedbackE-BaseLeadershipMATLABManagementMatlabMicrosoft OfficePLECSPlecs

About

As the Director of Customer Success at GoKwik, I lead a team of professionals who are passionate about delivering value to our merchants and driving their growth. I am responsible for setting the vision, strategy, and processes for the customer success charter, as well as overseeing the retention, expansion, and satisfaction of our accounts. I have over seven years of experience in customer success roles, spanning different industries and domains, such as BFSI, Automotive, and Marketing. I have helped set up and grow customer success teams, define and implement best practices, and bring visibility and accountability to the charter. I have also handled complex and high-value clients, while driving their adoption, engagement, and loyalty with our products and services. I am skilled in mentoring, problem-solving, product service, and communication. I hold a Bachelor of Technology degree in Electrical and Electronics Engineering from Navrachana University, where I developed a strong foundation in technical and analytical skills. I am always eager to learn new things and challenge myself. My goal is to create positive and lasting impact for our customers, our company, and our industry.

Experience

Gokwik

2 roles

Director - Customer Success

Promoted

Apr 2024 – Present · 1 yr 11 mos

Stakeholder ManagementBusiness ReviewsStrategic ThinkingAccount PenetrationStrategic AccountsPresentation Skills+22

Associate Director - Customer Success

Apr 2022 – Mar 2024 · 1 yr 11 mos

Strategic AccountsBusiness Process ImprovementBusiness ReviewsProduct ServiceTeam LeadershipConstructive Feedback+11

Yellow.ai

Manager - Success Management

Sep 2020 – Mar 2022 · 1 yr 6 mos · Bangalore Urban, Karnataka, India

An early member in the Customer Success charter for Yellow, helped set up and grow the team, define processes and bring visibility to the charter. Handled BFSI and Automotive clients, while driving retention and expansion.

TeamworkStrategic AccountsBusiness Process ImprovementBusiness ReviewsProduct ServiceConstructive Feedback+11

Webengage

Customer On-Boarding Manager

Jul 2019 – Sep 2020 · 1 yr 2 mos · Greater Bengaluru Area

Implement use-cases that drive customer value. Develop documentation and logs of implemented solutions. Responsible for the integration solution and later on-board the client. Implement end-to-end marketing driven use-cases to automate all major communications, from Email/SMS to triggering IVR calls and transactional Whatsapp messages.

TeamworkBusiness Process ImprovementBusiness ReviewsProduct ServiceConstructive FeedbackCommunication+8

Capillary technologies

3 roles

Senior Associate, Project Implementation

Apr 2019 – Jun 2019 · 2 mos

Consult the client on market practices and key-solutions to be implemented.

TeamworkBusiness Process ImprovementConstructive FeedbackCommunicationStakeholder ManagementPulse+5

Associate, Project Implementation

Aug 2018 – Apr 2019 · 8 mos

Spear-headed the project for LOTS, Siam Makro(CPWI). The key deliverables being an e-commerce site, BD app, and OMS integration.

TeamworkBusiness Process ImprovementConstructive FeedbackCommunicationStakeholder ManagementPulse+6

Assistant Delivery Manager

Sep 2017 – Jul 2018 · 10 mos

Implemented a PWA for Pizza Hut, along with 3rd Party Integrations with Razorpay, Akamai, and Omake. A similar model was the rolled out to other EU regions.

TeamworkBusiness Process ImprovementConstructive FeedbackCommunicationStakeholder ManagementPulse+5

Bombardier transportation gmbh

Project Intern

Jul 2016 – Mar 2017 · 8 mos · Vadodara, Gujarat, India

Had the oppurtunity to work on my Final Year project with Bombardier Transportation. The project included design and simulation of components from the Delhi Metro Rail using MATLAB, PLECS and E-Base.

TeamworkBusiness Process ImprovementConstructive FeedbackCommunicationWorking Experience