Oct 2024 – Jul 2025 · 9 mos · Mumbai, Maharashtra, India · On-site

• As a Key Account Manager at Jucy Gifts, I am responsible for building and nurturing long-term relationships with our corporate clients, ensuring that their gifting needs are met with creativity, efficiency, and a personalized touch. My role focuses on managing high-value accounts, understanding client objectives, and delivering customized gifting solutions that align with their brand values and goals.
• Key Responsibilities:
• Develop and manage strategic relationships with key corporate accounts, acting as the primary point of contact for clients.
• Collaborate closely with clients to understand their corporate gifting needs and design tailored solutions that drive employee engagement, client appreciation, and brand recognition.
• Oversee end-to-end project management, from initial consultation and proposal creation to delivery and post-event follow-up.
• Working cross-functionally with the creative, logistics, and operations teams to ensure seamless execution of large-scale gifting projects.
• Monitor client satisfaction and proactively address any challenges to maintain high levels of service and repeat business.
• Drive business growth by identifying new opportunities within existing accounts and contributing to the acquisition of new corporate clients.
• With a keen eye for detail and a passion for exceptional service, I strive to create memorable gifting experiences that leave a lasting impression on recipients and strengthen client relationships.

May 2024 – Jul 2024 · 2 mos · Mumbai, Maharashtra, India · On-site

• As a Partnership Manager at Ennoble, I was integral to our mission of transforming government schools into model institutions. I led the onboarding and management of strategic partners, ensuring their support was effectively leveraged to achieve our organizational goals. My role involved nurturing long-term relationships with partners and aligning their contributions with our vision.
• I managed and enhanced our social media presence on platforms like YouTube, LinkedIn, and Instagram. As the primary point of contact for our marketing agency, videographers, and scriptwriters, I ensured our work was showcased effectively, highlighting the success and impact of our initiatives.
• Additionally, I expertly coordinated and executed high-impact school inauguration and employee engagement events, coordinating with vendors to ensure flawless execution and impactful experiences.

Oct 2021 – Sep 2023 · 1 yr 11 mos · Mumbai

• As Manager of Value Added Services at ImpactGuru, I spearheaded initiatives to empower campaigners and maximize their impact through strategic enhancements and support services.
• My role encompassed enhancing campaigner experiences through strategic social media activity, remarketing, newsletters, health updates, and profile optimization on our platform. I ensured timely, empathetic service delivery within agreed TAT & better customer experience.
• I maintained a sharp focus on delivering services within agreed timelines and fostering empathetic, collaborative relationships between our sales team and campaigners. This involved meticulous cross-functional coordination to meet and exceed client expectations, even post-delivery.
• Leading a dedicated team of 6 professionals, QA/QC of client interactions and content approvals, ensuring consistency and quality across all communications. I also led a creative team in crafting compelling campaign stories that resonated with our audience and inspired action. I developed and implemented robust Standard Operating Procedures (SOPs) and launched new service offerings. These efforts significantly boosted monthly sales from 25L to 1Cr, underscoring our commitment to superior client service and operational excellence.
• Additionally, I contributed in the automation of delivery processes and the integration of advanced data management solutions like Tableau. These innovations streamlined operations, enhanced reporting capabilities, and empowered our teams to deliver exceptional results consistently.

Dec 2020 – Jun 2021 · 6 mos

• As a City Head, I led a dynamic sales and operations team of 8 members, driving performance and achieving key targets in the Delhi NCR region.
• Successfully expanded the client base to 180 accounts, overseeing franchisees of prominent fitness brands, including Anytime Fitness, Gold's Gym, Multifit, Sarva Yoga. Launched and scaled OnePass, significantly increasing walk-ins by 28% and membership sign-ups by 12%.
• Adapted swiftly to the challenges posed by the pandemic by transitioning to an online training vertical. Managed trainer onboarding processes to ensure efficiency in scheduling and fulfillment of online group and personal sessions, creating a robust marketplace for virtual fitness services.

Feb 2019 – Dec 2020 · 1 yr 10 mos

• My role as a Senior Relationship Manager involved maintaining and strengthening relationships with gym owners, negotiating favorable rates that enhanced their online visibility and attractiveness.
• Additionally, I ensured that all information on our website was accurate and up-to-date, which streamlined customer engagement and facilitated a smooth user experience. By combining strategic management with effective relationship-building and a focus on digital presence, I played a key role in boosting both our revenue and client satisfaction.

Jul 2018 – Nov 2018 · 4 mos · Jogeshwari

May 2018 – Jun 2018 · 1 mo · Mumbai