Mustafa Bagasrawala

Business Development Executive

North Goa, Goa, India3 yrs experience

Key Highlights

Generated $150k in revenue through expert calls.
Managed a portfolio of 65+ high-profile clients.
Improved customer experience by reducing ticket response times.

Stackforce AI infers this person is a Business Development professional with expertise in SaaS and client relationship management.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Project ManagementBusiness DevelopmentAccount Management

Other Skills

Analytical SkillsAutomationCRM SystemsClient ConsultationClient DemosClient ManagementCommunicationConsultative SellingCustomer Experience ImprovementGrowth AccelerationKey Account ManagementLead GenerationMicrosoft ExcelNegotiationPresentations

About

Hi, if you're looking to connect, I can be reached on mustafabagasrawala98@gmail.com Have a nice day!

Experience

Guidepoint

2 roles

Senior Associate

Promoted

Jul 2024 – Aug 2024 · 1 mo · Mumbai, Maharashtra, India · Hybrid

Across both roles (Associate & Senior Associate):
Sourced and recruited over 300 experts across various industries, ensuring availability for client consultations.
Generated ~$150k in revenue through expert calls across FY 23-24. Exceeded monthly targets every month since the beginning of Q4 2023 by a 110%.
Had the highest floor average in Q4 (2023) and was consistently in the top 5 associates on the floor.

SourcingRecruitmentClient ConsultationRevenue GenerationCustomer Relationship Management (CRM)Project Management

Associate

Jun 2023 – Jul 2024 · 1 yr 1 mo · Mumbai, Maharashtra, India · Hybrid

Project ManagementCommunicationCustomer Relationship Management (CRM)ProspectionResearch

Idfy

2 roles

Business Development Lead

Promoted

Sep 2021 – Sep 2022 · 1 yr · Mumbai, Maharashtra, India

My role as BD lead involved:
Managing a portfolio of 65+ clients, including Amazon, PhonePe, Paytm, and Dream11. Other clients were divided between SMBs (INR 50k-1L MRR) and large businesses (INR 6L+MRR).
Received an award at our company's annual GrowthCon festival for accelerating growth in key markets.
Automated day-to-day client follow-ups using templated emails on Hubspot. This ended up saving our team ~8 hours per week.
Worked with Client Delivery and Product teams to improve customer experience. On one project we worked to reduce the average ticket closure time from 4 days to 1 day and ticket response time from 1 day to 2 hours.

Client ManagementGrowth AccelerationAutomationCustomer Experience ImprovementBusiness DevelopmentCustomer Relationship Management (CRM)

Business Development Executive

Sep 2020 – Sep 2021 · 1 yr · Mumbai, Maharashtra, India

My role as BD executive involved:
Managing the Wallets and the Payments Market under Financial Services.
Client Demos & training sessions to help familiarize clients with IDfy's product suite.
Lead generation for Payment, Wallet & Capital Market companies.
Cross-selling and Upselling products to live accounts.
Day-to-Day account management to ensure clients don't run out of usage credits, raising invoices and assigning service plans to clients.
Using CRM systems and other tools to maintain consistency across all deals and ensuring everything is documented.

Account ManagementClient DemosLead GenerationCRM SystemsCustomer Relationship Management (CRM)