Oct 2021 – Present · 4 yrs 5 mos · Tempe, Arizona, United States

• Acknowledged for my use of lean concepts to mitigate redundant steps for a project including 1000+ audits for 3 months in efforts to cut down waste of an additional 3 mins per audit and reduce unnecessary human fatigue -Q4 2021
• Conducted an independent comprehensive research involving a gap analysis and process beta testing for a project requiring to identify amazon van defects to eventually have it roadworthy. These new mechanisms have significantly increased status validations from 32% to 60%, reduced employee wait time and drive resource utilization- Q1-Q2 2022
• Utilized Industrial Engineering approach to create a contingency plan that was employed during faulty application errors resulting from 0 to 33.3% of validations. Q2-Q3 2022
• Created and documented research-based reports and KPI metrics and analysis to facilitate high level decision-making within the Amazon network by leveraging my skills in business writing.
• Collaborated with Program Managers to understand project vision and problem definitions and produced in-depth bottleneck analysis for 2500+ VINs including defect trends in the project initiation phase. Q4 2022.
• Identified variations and outliers in data points and processes to reinforce sustained changes to drive quality control and business process improvements- Q3-Q4 2022
• Coordinated and connected with Amazon vendors and senior leadership through outreach mechanisms enabling me to study and understand human factors in enhancing and redefining elements of structural strategies and frameworks- Q3-Q4 2022
• Assisted cross-functional collaboration with Program Managers by sharing integrated process-based perceptions to assist in Project Research, Initiation and Measurement phase- Q1 2023
• Function as a resource and support for projects involving redeployments and retirements of amazon vans, contributing to rental reductions and filling fleet gaps yielding $11 MM in cost savings- Q1-Present 2023.

Sep 2020 – Oct 2021 · 1 yr 1 mo · Tempe, Arizona, United States

• Performed 1000+ validations and verifications to ensure quality-enhanced package delivery and minimize defects in the delivery pipeline by using address intelligence tools.
• Ambassador- As a firm believer in the power of words, I’ve incorporated principles of transformational leadership to guide, uplift and train new hires in a 1:1 and team setting to achieve common business goals and develop skills on a grass-root level for achieving organizational excellence. Skillset exercised- Escalation management, Workflow deviation handling, Identify learning curve, Emotional intelligence.
• Cross-functionally trained and executed driver rescue operations and package level support for driving customer satisfaction.