Jaspereena Gell

Recruiter

India14 yrs 2 mos experience

Highly Stable

Key Highlights

4+ years of high-volume recruiting experience
Expert in managing multiple recruitment projects
Skilled in building long-term client relationships

Stackforce AI infers this person is a Recruitment Specialist with expertise in high-volume hiring across diverse industries.

Contact

Skills

Core Skills

RecruitmentTalent AcquisitionTeam LeadershipOperations ManagementCustomer ServiceClient Relationship ManagementQuality Assurance

Other Skills

Applicant Tracking SystemsCV ScreeningClient InteractionClient ManagementCoachingCold CallingCommunicationCustomer SupportInterview SchedulingMonitoringNegotiationOnboardingProblem SolvingProject ManagementQuality Analysis

About

Recruitment Specialist with 4+ years of experience in high-volume recruiting and proficiency at cold calling. Ability to recruit in all corporate positions and niches to include, Technology, Semi Conductor Industry, Aviation, Finance, Entertainment, and Media. Organized, detail-oriented, and passionate about finding the best talent to help an organization achieve its goals and objectives.

Experience

Acara solutions, an aleron company

Sr Recruitment Specialist - US Recruitment

Dec 2019 – Apr 2024 · 4 yrs 4 mos · Chennai, Tamil Nadu, India · Remote

Pre-interviews are enabled by calling candidates and reviewing applications for full-time, contract, permanent, and part-time work filled with success.
Manage 50+ open requisitions and hire candidates through the Applicant Tracking Systems (Smart Search).
Manage the recruiting coordination process to include, CV Screening, interview scheduling, and onboarding to ensure a great candidate experience throughout the recruitment process.
Coordinated Calendar Management and scheduling for US clients and candidates. Take detailed meeting notes and ensuring follow ups are completed.
Manage present and upcoming hiring needs by working closely with Hiring Managers such as Lockheed Martin, CPS Energy, Northrop Grumman, Weatherford, L3 Communications, Siemens, HMS, Paychex, Rolls-Royce & The University of Texas System and conduct in-depth intake meetings to ensure alignment on position, candidate profile, and clarity on roles/responsibilities and create strategies around their goals.
Submitting resumes directly through Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, Work Nexus, Workday, Coupa, VNDLY, Smart Search, and other Applicant Tracking Systems (ATS), depending on client requirements

RecruitmentCold CallingApplicant Tracking SystemsCV ScreeningInterview SchedulingOnboarding+1

Aagna global solutions

Team Leader, Operations

Feb 2019 – Nov 2019 · 9 mos · Chennai, Tamil Nadu, India · On-site

Over ten months of experience as a Team Leader (approx. 50 associates), training and mentoring team
members, client management, and performing quality checks on a complete team.

Team ManagementTrainingClient ManagementQuality ChecksTeam LeadershipOperations Management

Sutherland

Customer Support Consultant

Oct 2007 – Aug 2015 · 7 yrs 10 mos · Chennai, Tamil Nadu, India · On-site

Client # Intuit Financial (American business that specializes in financial software)
Intuit is a renowned manufacturer of small business software. More than 10 million clients use Intuit's QuickBooks accounting software. They provide business and personal checks, payroll, payments, technical/customer assistance, and other services to small enterprises.
My roles and responsibilities include but are not limited to:
Collaborated with Intuit clients to streamline refund processes through interactive sessions.
Coaching my peer group on the process
Assisting with inbound calls and recommending appropriate solutions for customers.
Recognized to handle agents' calls as "Supervisor" on a situational basis
Delivered over and above the expected Voice of Customer (VOC) outputs

Customer SupportCoachingClient InteractionProblem SolvingCustomer ServiceClient Relationship Management

Imarque solutions pvt. ltd

Quality Analyst

Feb 2006 – May 2007 · 1 yr 3 mos · Chennai, Tamil Nadu, India

iMarque is a global offshore BPO outsourcing provider. I have worked as a quality analyst at U.S. Mortgage and ensured that the customer service executives interacted with the clients in a way that served the business's best interests.
My responsibilities were to monitor calls and emails, train and coach customer service executives, and render quality feedback to provide the best customer service to clients.

Quality AnalysisTrainingMonitoringQuality AssuranceCustomer Service