R

Robert Eng

Co-Founder

Saratoga, California, United States10 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Co-Founder of innovative customer support platform.
  • Expertise in building data pipelines for large datasets.
  • Strong background in software engineering and teaching.
Stackforce AI infers this person is a SaaS-focused software engineer with strong expertise in customer support and data processing.

Contact

Skills

Core Skills

Customer SupportProduct DevelopmentSoftware EngineeringAi DevelopmentData Pipeline DevelopmentWeb DevelopmentTeachingProgrammingC ProgrammingInformation SecurityMachine LearningNetwork Engineering

Other Skills

AI Support BotAPI DevelopmentAdobe IllustratorCC++CSSCustom ReportingCustomer Support PlatformData EnrichmentData ProcessingEJSFlaskHTMLIntegrationsJava

About

Building the Zendesk killer. Pylon helps you scale customer support across Slack Connect, Email, In-App Chat, Microsoft Teams, Ticket Forms, Communities--all-in-one. Check us out at: usepylon.com Docs: docs.usepylon.com

Experience

Pylon

Co-Founder

Dec 2022Present · 3 yrs 3 mos

  • Building the first Customer Support Platform for B2B. It includes a ticketing system, modern chat widget, knowledge base, AI support bot, customer portal, custom reporting, 7 categories of integrations, advanced workflows, and so much more.
Customer Support PlatformTicketing SystemAI Support BotCustom ReportingCustomer SupportProduct Development

Ikasi

Software Engineer

May 2021Jun 2022 · 1 yr 1 mo

  • Started as a software engineer, expanded into owning design and product vision for the direction of the AI platform. Traveled around the country as the technical stakeholder in all sales trips as part of our enterprise sales cycle.
Software EngineeringAI Development

Affinity, inc.

Software Engineer

Aug 2018May 2021 · 2 yrs 9 mos · San Francisco Bay Area

  • Worked on the New Markets team as a "startup within a startup" exploring where Affinity should expand beyond the VC market. Quick experimentation, building, and feedback cycles to validate (or invalidate) our hypotheses around what a user wants.
  • Owned Data Enrichment which eventually grew into the Data Pipeline team. Built out the pipeline that processed billions of rows of metadata on people and companies from multiple data sources, compiled into the best representation, and distributed that into the rest of the product.
Software EngineeringData Pipeline Development

Caltech

Teaching Assistant

Jan 2017Mar 2017 · 2 mos

  • TA for CS2. Helped students learn programming methods, algorithms, etc. Held an exciting recitation on Kruskal's and Prim's algorithms. Graded sets, gave feedback, held office hours.
TeachingProgramming

Facebook

Software Engineer Internship

Jan 2017Jan 2017 · 0 mo · Menlo Park, California

  • With the Applied Machine Learning Distributed AI Infra team
Machine Learning

Doordash

KPCB Engineering Fellow and Infrastructure Software Engineering Intern

Jun 2016Sep 2016 · 3 mos

  • Built a Doordash API Client to programmatically access the API. The API client is used by Ops and Local teams around the country. Created a new interface and API endpoints for database access via API endpoints. Chosen from among 2500 applicants as one of 57 KPCB Engineering Fellows.
Network ProtocolsPerformance TestingNetwork Engineering

Hacktech

Co-Head Director

Jan 2016Jan 2017 · 1 yr · Pasadena, California

  • Head Director for Caltech's annual major collegiate hackathon Hacktech. Raised sponsorships handled logistics, and designed all branding related materials. Head Director for both Hacktech 2016 and Hacktech 2017.
API DevelopmentSoftware Engineering

Caltech

3 roles

Donut Devteam

Jun 2015Jun 2018 · 3 yrs

  • Restructuring Caltech Undergrad “Donut” site for online student services such as course scheduling, election coordination, housing assignments, and directory assistance to a standardized Python-based Flask.
PythonFlaskWeb Development

Information Security Intern

Promoted

Jun 2015Sep 2015 · 3 mos

  • Protected against external cyber-attacks on Caltech’s internal network by developing scripts to detect suspicious login activity. Performed security audits on newly deployed applications and troubleshooted network crashes. Researched the traceability of BitTorrent. Notified users of SSID vulnerabilities.
ScriptingSecurity AuditsInformation Security

Teaching Assistant

Jan 2015Dec 2016 · 1 yr 11 mos

  • TA for CS 11 C Track. Assisted professor in teaching the fundamentals of C, particularly the intricacies of plugging memory leaks. Graded homework and provided useful feedback. Teaching Assistant for the class for five terms.
TeachingC Programming

Speedy packets

Network Software Engineer Intern

Jun 2015Sep 2015 · 3 mos · Pasadena, CA

  • Tested the fairness and performance of different transport layer protocols such as TCP, SpeedyTCP, and Google QUIC under controlled and real world scenarios – varied packet loss %, packet delay, network load, and bandwidth. Investigated packet captures of video streams and RTS games to find optimal settings for Speedy TCP.

Uc santa cruz

Astronomy Research Intern

Jun 2013Aug 2013 · 2 mos · Santa Cruz, CA

  • Developed an intuitive and interactive Google Maps web interface for deep field galaxy surveys for use by the astronomical community worldwide. With my mentor, authored a research paper describing the conception and development of the project for submission.

Education

Caltech

Bachelor’s Degree

Jan 2014Jan 2018

Saratoga High School

High School

Jan 2010Jan 2014

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