Ritesh Talwar

CEO

Chandigarh, India19 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

18+ years of experience in telecommunications.
Led NPI initiatives for Nokia Charging Products.
Awarded DMTS for technical contributions at Nokia.

Stackforce AI infers this person is a Telecommunications expert with strong skills in project management and system testing.

Contact

Skills

Core Skills

Program ManagementSolution ArchitectureChatbot TestingCustomer SupportSystem Testing

Other Skills

Agile MethodologiesAnthropic ClaudeAutomationBlack Box TestingCharging SystemsDiameterGPT-4oIntegration TestingJiraPrompt EngineeringRegression TestingRepresentational State Transfer (REST)SS7TelecommunicationsTest Planning

About

Working as Team Lead in Nokia NCC Charging(OCS) Product Team. Experience Summary:- • 18+ years of work experience, 17+ years with Nokia and 1 year with Agnity Technologies. • Work in diverse areas – System Testing, Integration Testing, Solution Architect, Customer Support, Project Management, Scrum Master, Program Management. • Work in different Charging Products like Alcatel-Lucent ICC, Nokia Surepay, NCC(Rating, Charging and Policy Domain) and Nokia AI Chatbot. • Extensive Customer Interfacing experience. Worked with leading Telecom Operators across US, Europe and APAC regions like Vodafone-Italy, VF-Germany, KDDI, Rakuten, Verizon, Sunrise etc. • Awarded as DMTS for 2019 by Nokia Bell LABS for the technical contribution done towards NOKIA.

Experience

Nokia

3 roles

Team Lead

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Leading NPI (New Product Introduction) initiatives of Nokia Charging Product(NCC), my responsibilities include:-
Project Planning, Estimations of all the NPI Team Projects.
Providing Nokia Charging Product Demo's to Customers/Presales/PLMs.
Doing PoCs with the Customers for the customer specific use-cases.
Working with Nokia Partners for the joint solution Demo's/PoCs - Solution Design, Integration Testing, Demo's and PoCs along with creation of Blueprint Documentation.
Nokia AI powered chatbot - Planning, E2E Nokia Charging Product(NCC) Integration with Nokia AI Chatbot, Solution Architect, Integration Testing with different LLM Models(GPT4o, Claude-3.5 Sonnet etc) and Demo's.
Nokia AI powered chatbot - working on RAG, Embeddings, Prompt Engineering.
Tracking Defects through Jira Fault Management dashboard.
Coordinating with Nokia NCC and AI Chatbot Delivery Managers, Product Owners, Architects and other scrum teams for quick resolution of defects.
Skillfully remove obstacles and distractions and facilitate team members with knowledge and resources.

Program ManagementDiameterCustomer SupportChatbot TestingSolution ArchitectureJira+8

Customer Support Specialist

Jan 2017 – Dec 2022 · 5 yrs 11 mos

As an Customer Support Specialist of Nokia SPS, NCC Products(Policy and Charging domains), my responsibilities include:-
Project Planning of all the 4LS Support Team projects.
Managed scrum team responsible to handle the customer defects/requirements.
Front facing R&D and working closely with different Nokia Deployment and CARES teams to provide them the Nokia Charging product technical support.
Involved in planning the product delivery schedules based on customer defects committed.
Conduct daily stand up and support team to remove impediments.
Closely involve in the technical aspect within the team like troubleshooting, discussion with other teams and documentation.
Track the defects through Jira Fault Management dashboard.
Coordinate with Delivery Managers, Product Owners, Architects and R&D scrum teams for quick resolution of defects.
Skillfully remove obstacles and distractions and facilitate team members with knowledge and resources.
Enforce best practices with the team and motivate them to follow it
Technically supporting the team members with in-depth analysis and resolution of defects.

Customer SupportDiameterAgile MethodologiesSystem TestingJiraCharging Systems+1

Senior Technical Specialist

Jul 2014 – Dec 2016 · 2 yrs 5 mos

As an Senior Technical Specialist of Nokia Surepay and XRouter Products (Policy and Charging domains), my responsibilities include:-
System Testing, Integration Testing.
Worked closely with Solution Architects and Development teams for Customer's new requirements and Defects.
Live Support to Customers on critical issues.
Involved in planning the product delivery schedules based on customer defects committed.
Closely involve in the technical aspect within the team like troubleshooting, discussion with other teams and documentation.
Front facing R&D and working closely with Nokia Deployment and Cares teams to provide them technical support.
Handled migration activities for Customers(example: BSNL).

Agnity, inc

Engineering Lead

Jul 2013 – Jul 2014 · 1 yr · Noida Area, India · On-site

Responsibilities:-
Project planning and requirements estimation.
Demos of Agnity Unify features to Presales.
Handled SQA activities for unify project.
Test strategies planning.
Test Design Document.
Test setup creation and Execution.
Technical guidance to team.
Protocol compliance testing.

Alcatel-lucent

Lead Engineer

Jul 2006 – Jun 2013 · 6 yrs 11 mos · Gurgaon, India · On-site

Worked for ICC and Convergent Rating Engine Products of Nokia (former Alcatel-Lucent).
Responsibilities:-
Preparation of Requirement Traceability Matrix and Test-Case Writing.
Performed Functional/System/Integration/Regression Testing.
Extensively involved in Customer defects analysis and verification.
Test-Cases Automation.
Preparation of test report, publishing the results at the milestone after which the delivery is sent to the customer.
Worked closely with Solution Architects and Development teams regarding customers requirements and defects.
Involved in various phases of the software lifecycle.