May 2018 – Jun 2020 · 2 yrs 1 mo · Hyderabad Area, India

• Leading Software Quality group of Polycom India, Responsible for of SQA of Polycom’s award-winning products like VOIP Desk phones, Conference phones, Video Collaboration products at India location.
• Defining strategies to improve quality, efficiency, customer focus, and faster TTM.
• Managed SQA of products that impact 60% of the revenue of Polycom.
• Lead a team of 80+ engineers.
• Defining global test strategy, coordination, and collaboration with globally distributed teams.
• Automation strategy and continued improvement in automation.
• Leading automation skillset transformation of the team, transformed manual testing team with automation skillset and improved efficiency.
• Grow and maintain professional and business relationships with the clients across geographies.
• Fostering agile process, Continuous Integration and Automation.
• People Management: Empowering and mentoring Managers, building the right team structure, defining roles and responsibilities for effective communication, and efficient results.
• Site management, Lab management, Procurement of new hardware.
• Managing the budgets and financials.
• Hiring and retention of people.

Jan 2014 – Apr 2018 · 4 yrs 3 mos · Noida Area, India

• Lead system testing practice and delivery management. Responsible for Telecom, Healthcare, and Services BU.
• Test Strategy for Unified communications (UCaaS), IMS application server, iOS, and Android apps and cloud-based healthcare communication product, Ensuring and improve quality over releases.
• Delivery management of product lines and services projects from testing perspective.
• Periodic matrices reviews and define strategy that aligns with the product roadmap, customer focus, and client focus.
• Sales process respond to RFPs, and provide effort estimations, review RFP responses and solutions.
• Grow and maintain professional and business relationships with the clients across geographies.
• Fostering and rolling out agile process, Continuous Integration, Automation, and close coordination between development and QA teams.
• People Management: Empowering and mentoring Managers, building right team structure, defining roles and responsibilities for effective communication, and efficient results. Hiring and retention of people.
• Hands-on administration of Jira and Confluence.

Sep 2009 – Dec 2013 · 4 yrs 3 mos

• Was responsible for delivery and SQA of SBC
• Scaled team from 20 member team to 70+ members team
• Test Strategy development for new releases with the focus on continuously improving product quality.
• Co-ordination of ST activities across continents (India, US, and China)
• Partnering with key stakeholders across geographical locations in Development, Product Management & Customer Support teams
• Mentoring & coaching of Leaders in the team to optimize their performance and build a world-class test team.
• Provided guidance to team members in developing test scenarios and test strategy for various test activities like Feature Testing, Fault Tolerance, Performance, Load, Soak, Protocol validation, Conformance and Regression Testing.
• Managed Automation team with a focus on leveraging automation in the best way throughout the product development life cycle.
• Recruitment & retention of Team, Resource Management.
• Responded to RFPs helping pre-sales team to win new accounts

Oct 2008 – Jul 2012 · 3 yrs 9 mos

Sep 2005 – Sep 2008 · 3 yrs

• Managed delivery and testing of Communication Application Server and Service Delivery Platform (SDP), that supported various telecom applications like Toll-free, LNP, Voicemail etc.
• Did overall test project management – starting with requirement analysis, defining test strategy, scheduling, tracking till validation of a product.
• Provided periodic reports of system Health and recommendations to management before releasing the product to the customer.
• Interface with Development, PLM, Customer Support, and Presales Team.
• Architected Test Automation framework for Sip Application server APIs testing (JSR 289), defining requirements, architecture, design, coding, testing and final delivery of test automation framework.
• Managed a team of 12, mentoring and coaching,
• Training and ramp-up of new team members
• Helped Pre-Sales team in giving technical demos to potential customers

Jan 2001 – Aug 2005 · 4 yrs 7 mos

May 1999 – Jan 2001 · 1 yr 8 mos · Gurgaon, Haryana, India

• Did air Interface protocol testing for Mobile Satellite communication system (ICO) and did Billing Mediation system test and automation
• Worked in ICO project, A Mobile Satellites telephony project using just like Iridium
• Testing and verification of Air Interface protocol stack. (ICO AI specs were adapted from GSM specs)
• Executed Final witness testing with customer at Hughes Network System, Maryland, USA.
• Written Test Requirement Document, Test Scripts Document for all layers of ICO Air Interface (Physical Layer, DL, RR, MM and CM Layer), Generated TTCN test suites for automated testing

Oct 1997 – May 1999 · 1 yr 7 mos · Delhi, India

• Was part of the core planning and implementation team responsible for the rollout of telephony services from scratch.
• Did Traffic Engineering, Network Planning of switching systems, and Numbering plan for whole Rajasthan state.
• Worked on Qualcomm CDMA system, was responsible for Operation and maintenance of the system,
• Participated in Commissioning of CDMA system and Acceptance Testing with Qualcomm personnel as customer

Oct 1996 – Oct 1997 · 1 yr · Bengaluru, Karnataka, India

• Was responsible for Integration and testing of C-DoT Telephone switching systems like MAX-L, MAX-XL
• Did System Testing and feature validation of CDOT’s MAX-L, MAX-XL Digital Switching Systems
• Managed team of two Asst engineers & Six Technicians and coordinated with other departments
• Involved in maintaining ISO 9000 standards