Biswajit S.

Operations Associate

Bengaluru, Karnataka, India17 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in healthcare technology operations management.
Proven track record in revenue growth and efficiency.
Strong focus on workforce development and retention.

Stackforce AI infers this person is a Healthcare Operations Manager with expertise in process improvement and business development.

Contact

Skills

Core Skills

Business DevelopmentProcess ImprovementHealthcare Information TechnologyBusiness AnalysisCustomer ServiceTechnical Support

Other Skills

Account ManagementBPOBusiness Relationship ManagementBusiness optimizationBusiness process managementCRMContract NegotiationCross functional team managementCustomer Relationship Management (CRM)Customer RetentionCustomer SupportEHREHXEfficiencyElectronic Medical Records

About

At eClinicalWorks Bengaluru, I manage operations, streamlining processes through automation to enhance efficiency and revenue growth. With a focus on workforce development and retention, my team and I have re-engineered business practices to optimize outcomes. Our collaborative efforts in quality control and site development have been pivotal in maintaining our competitive edge in healthcare technology. My expertise in payer and patient engagement, combined with a strong foundation in business analysis, drives operational excellence. Skilled in CRM and new business development, I ensure sustainable growth. The ITIL framework and Six Sigma methodologies guide our continuous improvement, as we work to deliver innovative solutions in the dynamic field of healthcare technology.

Experience

Eclinicalworks

4 roles

Manager of Operations

Promoted

Jul 2022 – Present · 3 yrs 8 mos

Sales & Business Development
Efficiency
Revenue Maximization
Workforce development and Retention
Process Re-engineering
Business optimization
Quality Control
Site development

Sales & Business DevelopmentEfficiencyRevenue MaximizationWorkforce development and RetentionProcess Re-engineeringBusiness optimization+4

Team Lead

Promoted

Dec 2017 – Jun 2022 · 4 yrs 6 mos

Healthcare, Payer Engagement, Patient engagement, Interoperability Sales, Business process management, Business Analysis, Operational excellence, workforce development, Cross functional team management

HealthcarePayer EngagementPatient engagementInteroperability SalesBusiness process managementBusiness Analysis+4