Shashank Kaushik — CEO

Technical Support Leader with hands-on and leadership responsibilities in Enterprise Support, Account Management, Customer Success, Support Operations, Product Adoption and Escalation Management. Track record of building high performing customer facing teams. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts. Action-oriented with strong ability to communicate with business, customer-facing teams, product & engineering, with executives, managers and tech leads within aggressive schedules, working in cross-functional environments. Good understanding of SaaS platform architecture, tools, integrations, and operations. • Strategic Project Vision • Team & Project Leadership • Employee Retention and Career Development • Data Gathering and Analysis • Service Level & Escalation Management • Product Feedback • Technical Documentation and self help • Vendor Negotiation & Management • Policy Planning / Implementation • Support operational trends and KPIs • Customer satisfaction, NPS & CSAT Technology Experience: Certified Python Developer, Google Suite, Big Query, Google Cloud Services, Data Studio, MS Office Suite, SQL, Data Cubes, Dashboarding, DHTML, JavaScript, Apache, REST API, Postman, Zappier, CURL, Tableau, Salesforce, Zendesk, Jira & Gainsight.

Stackforce AI infers this person is a SaaS Technical Support Leader with extensive experience in customer success and project management.

Location: San Francisco, California, United States

Experience: 16 yrs 2 mos