Apr 2023 – Present · 2 yrs 11 mos · San Francisco Bay Area

• The self-portrait studio for people who hate having their photo taken.

Apr 2017 – Aug 2018 · 1 yr 4 mos · San Francisco Bay Area

• Founding member of new team to focus on driving success with BloomReach's most strategic, high revenue customer set
• Leading the maintenance and growth of over $9 million in annual revenue
• Creating customer success processes and strategies to evolve traditional vendor relationships into value-driving partnerships
• Work cross-functionally across product, engineering, sales, and marketing to create internal processes that support new go-to-market strategies

Aug 2015 – Apr 2017 · 1 yr 8 mos · San Francisco Bay Area

• Managed over $3 million in revenue of top accounts through customer lifecycle (integration, pilot launch, pilot conversion, renewals, and up-sells)
• Developed and maintained strategic relationships with customer contacts – from C-level executives to day-to-day users of the product
• Led cross-functional teams including product, data science, engineering, marketing, implementation, and sales to ensure customer success
• Created in-depth business cases and quarterly performance review reports to ensure customers understand and can communicate the value and ROI of our products
• Ran pilot tests and performed analysis on A/B tests to prove lift in organic traffic, conversion rates, and RPV
• Work cross-functionally with product and engineering teams to provide product feedback and raise technical issues that inform our product roadmap

Aug 2013 – Aug 2015 · 2 yrs · Greater New York City Area

• Business Development | D-rive (Deloitte’s Proprietary Insurance Telematics Solution) Launch
• Conducted market sizing analyses and modeled 2018 revenue projections to build the business case for expansion in North America, Europe, South America, and India; identified a $263.2 million opportunity domestically and a $434.3 million opportunity internationally
• Created in-depth, metric-based profiles of 10+ clients and briefed senior leadership for sales pursuits
• Worked directly with senior leadership to drive the approval of D-rive’s insurance rating model filings with state insurance departments
• Created a comprehensive competitive intelligence dashboard by researching 15+ competitors and analyzing industry trends
• Led a weekly meeting to discuss key topics with senior leadership including the Deloitte Insurance Practice Leader
• Drove to completion partnership contracts with a major insurance association and a key technology vendor through working with the CEO
• Project Management & Delivery | Corporate Real Estate Transformation for Fortune 500 Global Financial Services Firm
• Owned and drove the program management of 7 technology and process workstream teams across the U.S., U.K., Switzerland, and India
• Created and managed multiple project finance management tools to successfully deliver a $4 million fixed-fee engagement
• Facilitated weekly program status discussions with senior client leadership and stakeholders across Switzerland, India, the U.K., and the U.S.
• Crafted materials that were presented to senior client leadership to sell an additional $1.2 million subsequent phase of the engagement
• Coordinated vendor selection with 3 large vendors and over 20 client stakeholders across Switzerland, the U.K., Singapore, and the U.S