Oct 2018 – May 2021 · 2 yrs 7 mos · Greater Hyderabad Area

Jan 2016 – Sep 2018 · 2 yrs 8 mos · Greater Hyderabad Area

• Senior Client Relations Representative
• Monster.com, Jubilee Hills
• 16th Jan 2016-Present
• To positively promote the Company, its mission and core values.
• Source and recruit candidates using a variety of outlets, such as job postings and social media, while effectively targeting the right kind of candidates for the job.
• Sourcing and screening profiles from job portals and social media networks.
• Engage with Client’s HR Recruitment team to drive Monster usage and amplify their ROI.
• Regular pro-active follow ups with end users on the services.
• Conduct telephonic trainings for the recruitment team on diversified Monster products.
• Responsible to cultivate the account and bring in the renewals.
• Conducting job fairs as per the client requirements.
• Regular follow-up of the key value accounts requirements for hiring candidates.
• Conduct onsite product trainings for clients.
• Collaborating with Sales team and other functions to deliver the best-in class service.
• Promote and pitch in new Monster products to customers.
• Handle client’s issues effectively and resolve them timely.
• Demonstrate functional expertise, deep business understanding to identify customers concerns.
• Ensure customer commitments, satisfaction, quality, schedule, and performance goals are met.
• Mentoring and act as a resource to new team members and expedite their learning curve to develop and groom them.
• Handle Inbound and Outbound process to help clients.

Oct 2014 – May 2015 · 7 mos · Canada

• Managed a 12 member crew, to ensure production and service goals are met.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
• Schedule staff hours and assign duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.

Jan 2012 – Apr 2013 · 1 yr 3 mos · Ontario, Canada

• Developed course content and managed all course activities for undergraduate students.
• Incorporated the use of multimedia into everyday instruction.
• Maintain appropriate records and making available information as required by management
• Participate in development, implementation and maintenance of academic quality assurance arrangements.
• Conducted debates, group discussions and meet personally with students to discuss course progress, future career plans and effective studying strategies.
• Supervised computer laboratories.
• Prepared technical reports and course websites for the supervisor.
• Scheduled appointments, meetings, and made reservations when required.
• Develop and grade exams and quizzes that assess student mastery of subject matter.
• Create assignments that provide opportunities to tie theory into student’s lives and explore topics on their own.
• Received excellent student evaluations and reviews from supervisors.