May 2022 – Apr 2024 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

• As the Vice President of Engineering, I helm the strategic vision and execution of revolutionary initiatives at Shiprocket, India's pioneering logistics platform. My leadership revolves around pioneering next-generation applications that are not just efficient, reliable, and scalable, but also immersive in delivering compelling consumer experiences.
• AI and Machine Learning Integration for Customer-Centric Logistics: Spearhead the integration of AI and machine learning into our supply chain and logistics framework to revolutionize customer experiences. This involves leveraging AI-powered predictive analytics for demand forecasting, route optimization, and personalized logistics solutions, enhancing efficiency and reducing delivery times.
• Lead initiatives to implement AI-driven chatbots for customer support, utilizing natural language processing to streamline inquiries, provide real-time tracking updates, and elevate overall customer satisfaction.
• Engineer AI-powered recommendation systems to offer personalized product suggestions, optimizing the shopping experience and facilitating cross-selling opportunities within the platform.
• Engineering Excellence and Platform Best Practices: Champion the implementation of industry-best engineering practices, fostering a culture of innovation, agility, and excellence within the engineering teams.
• Oversee cloud cost optimization strategies, leveraging data-driven insights and cloud-native tools to streamline costs while maintaining high availability and scalability.
• Drive the development of robust data pipelines to facilitate seamless data flow, ensuring data accessibility, integrity, and security throughout the logistics ecosystem.
• Responsibilities and Collaborative Initiatives: Collaborate closely with Product Managers, Designers, and Business Teams to translate insights into innovative solutions, aligning technical strategies with business objectives.

Dec 2019 – May 2022 · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

• Leading the development and implementation of AI and machine learning initiatives, platform engineering, and data pipeline construction within an engineering framework involves a multifaceted approach. This includes team building, establishing a vibrant culture, and orchestrating comprehensive strategies from the ground up.
• Team Building and Culture Establishment: Starting from scratch, assembling and nurturing teams specializing in AI, machine learning, platform engineering, and data pipeline construction. Creating a conducive work culture that encourages innovation, collaboration, and continuous learning.
• Designing Architecture and Product Roadmap: Curating the blueprint for the platform's architecture and crafting a meticulous product roadmap that encompasses various aspects, such as developing a marketplace for Warehouses and SaaS for Warehouse Management Systems. This also involves creating systems for First and Last mile operations, including tracking, notification, route optimization, and invoicing systems for suppliers and partners. Furthermore, integrating with channel partners and transporters through APIs, as well as devising a dynamic pricing platform for customers.
• Scalability and Automation Solutions: Addressing scalability issues and enhancing customer support through automated chatbots. Focusing on usability and adoption strategies to elevate the overall customer experience.
• Project Management and Execution: Overseeing technology projects from initiation to completion, managing project scope, timelines, resource allocation, and hardware procurement. Coordinating closely with field teams, establishing clear roles and responsibilities, and ensuring a well-defined escalation path for risks and issues.
• Stakeholder Management and Risk Mitigation: Acting as a key point of contact for stakeholders and clients, managing risks, developing mitigation plans, and steering projects towards successful outcomes.

Aug 2017 – Nov 2019 · 2 yrs 3 mos

• Program management and Strategy structuring
• Product adoption
• Team building, problem-solving, P&L, Strategy, process cleaning and drive execution
• Design and leverage best-in-class best product practices including SLAs, escalation process, incident management, monitoring and alerting automation.
• Work hand-in-hand with the frontend and backend engineering teams to reduce or eliminate any repetitive or manual issues/tasks, improving health and performance issues of the business sites/software systems, capacity planning, and performance optimization.
• Product improvements, UAT infra monitoring
• Licensing, tech cost optimization and vendor management

Aug 2015 – Aug 2017 · 2 yrs

• Heading Global Tech Ops for Rivigo.

Apr 2014 – Aug 2015 · 1 yr 4 mos

• Activity and resource planning
• Managing project management software tools, methodologies, and best practices
• Ownership of project delivery as per committed timelines, scope and budget
• Develop and maintain strong relationships with clients
• Budgeting and defining scope for the multiple projects/clients
• Process improvement and adoption

Apr 2013 – Apr 2014 · 1 yr

• First Risk Services - Commercial Real Estate

Sep 2011 – Apr 2013 · 1 yr 7 mos

• Application software development services or technical support in relatively straightforward projects.
• Worked with complex application system designs and specifications and utilizing standard procedures and techniques.
• Documents installation and operating procedures
• Worked with architects to design, code, test and implement application programs. Conducts detailed and complex analysis of organizational needs and goals for the development and implementation of reporting application systems.
• Contributed to the achievement of team objectives.

Sep 2009 – Sep 2011 · 2 yrs

• Development of banking security and ETL

Jul 2006 – Aug 2009 · 3 yrs 1 mo · Pune, Maharashtra, India

Jul 2005 – Dec 2005 · 5 mos · Pune, Maharashtra, India

Jun 2005 – Jun 2006 · 1 yr · Pune, Maharashtra, India