Jan 2020 – Oct 2021 · 1 yr 9 mos · Gurugram, Haryana, India

• Fastag 0 to 1
• Fuel 0 to 1
• Insurance 0 to 1

Feb 2019 – Jan 2020 · 11 mos · Gurugram, Haryana, India

• GPS distribution - 1 to 10, 10 to 100 and game for 100 to 1000
• Alternate channel sales (agent model) - 0 to 1
• Fastag Distribution - 0 to 1

Oct 2016 – Feb 2019 · 2 yrs 4 mos · Gurugram, Haryana, India

Jul 2016 – Sep 2016 · 2 mos · Gurugram, Haryana, India

• As director ops-
• Sales: Streamlined demand- growth approximately 20 times within 3 months-July to Sept.
• Sales: Revenue growth approx 8 times within 3 months, initiated supply side streamlining process.
• Ticketing tools integration: Moved all ops functions to ticketing system: Improved performance & SLAs.
• Procured toll free numbers, introduced IVR - simplified calling operations.
• Automated and standardised customer responses by introducing chatbot - Joe Hukum

Sep 2015 – May 2016 · 8 mos

• Operation Excellence
• Supply Chain:
• a. Vendor Management- enforced order to purchase process, synced purchase orders with warehouse operations, rejected delivery of outdated purchase orders. Renegotiated with existing vendors saving costs worth of Rs 4.8 crore annually. Initiated price bench-marking as a process.
• b.Logistics: streamlined warehouse operations, increased space throughput, introduced proactive dispatch and FIFO for perishable inventory, reduced monthly cost by approximately 50% via renegotiation. and on-boarding new vendors, saving costs worth of Rs 1.2 crores annually.
• c.Initiated monthly stock muster, quality and quantity inspections. Stopped pilferage worth of Rs 1.36 crore annually.
• Sales Operations:
• Led call center inbound sales operations projects, increasing demand through direct channel by more than 60%, average conversion up from 10% to 16%, peak conversion up from 15% to 25%
• Upgraded productivity via performance bench-marking incentives, tight monitoring, sales training, real time feedback to bottom performers as a process, daily flash sales, periodic recognition and strategic discounts to price sensitive customers.
• Others:
• Conceptualized and got directional SMS integrated for every property, improved customer experience by 40%, and more than 100% for bucket of hotels having direction problem! End to end implementation for initial five cities within a week.

Apr 2015 – Sep 2015 · 5 mos

• Expanded and established operations in 11 cities, the fastest expansion in any region for OYO
• Hired, trained and positioned 45 employee, increasing transactions 12 times in 6 months.

May 2014 – Apr 2015 · 11 mos · Noida, Uttar Pradesh, India

• A. Founded Jagoya (Greater Noida and Noida centre) with a vision to provide quality education, to bring college students to the requirement levels of current IT companies; spearheaded marketing, partnerships and operations; 70+ students in six months
• B. Zottr IT consulting arm was established in Noida to provide technological solution to start-ups; Hired and managed 18 member team; Built 20+ mobile and web applications
• A. Established Jagoya, an education center in Greater Noida and Noida, with the vision of providing quality education to college students and preparing them for the requirements of current IT companies. Led marketing, partnerships, and operations efforts, resulting in an enrollment of 70+ students within six months.
• B. Established the IT consulting arm of Zottr in Noida to provide technological solutions to startups. Successfully hired and managed an 18-member team and developed 20+ mobile and web applications.
• C. Pilot program for handset repairing business at Mobiwix in Noida. Successfully repaired 300+ handsets and achieved operational profitability.

Dec 2013 – May 2014 · 5 mos

• I spearheaded PAN India supply initiatives that included:
• a. Implementation of standardized operator and driver contracts and their strict enforcement
• b. Driver profiling for personalized communication and to retain the best drivers
• c. Definition of performance parameters for the supply team and weekly publication of dashboards
• d. Partnership with Globalthen for conducting driver training programs
• e. Introduction of driver reward and penalty schemes in cities to incentivize good behavior and improve service quality.

Apr 2013 – Dec 2013 · 8 mos

• Led Delhi NCR business operations for 8 months, expanding team from scratch to 40 employee-
• Increased supply to 18 operators, added 500 drivers at minimal marketing cost
• Increased demand to 1000 bookings a day
• Achieved highest NPS score (60%+ consistently) across cities for NCR: July to December
• Increased auto-dispatch: 0% to 100% in two months
• Reduced payment cycle: one month postpaid to 100% prepaid within 3 months (July to Sept.)
• Reduced demand rejects from 35% to 5%
• Marketing: Initiated real-time bidding (Google ad-words) to optimize marketing spends.
• In one line "It'd been quite a roller coaster ride, learned a lot not only about business but also explored myself during this wonderful journey." Will keep reflecting upon various business and personal experiences gained at TFS Delhi Operations.

Feb 2012 – Apr 2013 · 1 yr 2 mos · Bangalore

• A senior member of the sports council reflected, "We had so much we wanted to achieve, to improve, to experience. We lived a beautiful way of life for the entire year!" The council successfully organized several events, including the Inter-section Tug-Of-War, orientation week games, Icebreaker, Tsepak, Spardha, Invitational cup, Sangram, Foundation cup, Shaurya, Sangharsh, and Running camps. They also introduced new initiatives, such as providing free sports equipment to students, initiating Run@6 which eventually led to Twaran - an IIMB community run, arranging a national coach for tennis, introducing Kho-Kho to the IIM sports community, following up with the administration for the completion of the sports complex, getting template approval for the budget, and supporting the Indian blind cricket team's practice sessions which resulted in their T20 World Cup win.
• Overall, it was a crazy learning experience for the council.

Feb 2012 – Mar 2013 · 1 yr 1 mo · Bangalore

• The Students' Affairs Council is the apex student body at IIM Bangalore and permeates all aspects of student life. The SAC is the primary contact point with the Institute administration and the student body.

Jul 2008 – May 2011 · 2 yrs 10 mos · Noida, Uttar Pradesh, India

• Spice Labs is a mobile game development studio. Creators of highly successful Hangman was founded in 2009. Was instrumental in-
• 1. Developing Hangman Application.
• 2. Developing 10+ mobile application uploaded on Blackberry, Nokia Ovi store and Samsung App store.
• 3. Implemented advertisement framework to integrate with the mobile apps.
• 4. Developed wrapper platform for mobile application development.

Jan 2007 – Jan 2008 · 1 yr · Noida, Uttar Pradesh, India

• GENBAND is a global leader in smart networking solutions for service providers and enterprises in more than 80 countries. I worked as a system test engineer.
• a. Manual testing of SIP(Session Initiation Protocol) Application Server platform.
• b. Automated regressing testing using Java and UNIX scripts. It saved testing time by 40%.