Anupriya Singh

Digital Marketing Specialist

Gurugram, Haryana, India3 yrs experience

Key Highlights

Results-driven marketing enthusiast with ORM expertise
Strong passion for social media strategy and content creation
Proven ability to enhance brand presence across digital platforms

Stackforce AI infers this person is a Marketing Specialist with a focus on Online Reputation Management and Social Media Strategy.

Contact

Skills

Core Skills

Online Reputation ManagementCustomer Experience ManagementLead GenerationBusiness DevelopmentPublic RelationsSocial Media MarketingContent Strategy

Other Skills

Business CommunicationsCampaign StrategiesEnglishEntrepreneurshipInterpersonal SkillsNegotiationPaid Social Media AdvertisingSocial Media Content CreationSocial Media Optimization (SMO)

About

Results-driven marketing enthusiast with hands-on experience in Online Reputation Management (ORM) and a strong passion for social media strategy, content creation, and community engagement. Holding a Bachelor of Commerce (B.com) Degree from the University of Delhi (2023), I aim to leverage my skills to build impactful brand presence and drive growth across digital platforms.

Experience

Zomato

Online Reputation Management

Mar 2024 – Jul 2025 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

Quality Assurance and Feedback Management:
Monitor and evaluate customer interactions to maintain service quality standards.
Gather and analyze customer feedback to provide insights for product enhancement and process optimization.
Resolution Time and Customer Satisfaction:
Strive to minimize resolution time for customer inquiries and complaints while maintaining high levels of satisfaction over social media platforms.
Proactively follow up with customers to ensure their concerns are resolved to their satisfaction, fostering long-term loyalty and trust.
Product Knowledge and Training:
Develop and maintain a deep understanding of Zomato's products, services, and policies to effectively assist customers and provide accurate information.
Cross-functional Collaboration:
Collaborate with cross-functional teams such as operations, marketing, and product development to address customer issues, communicate feedback, and implement solutions.
Act as a liaison between customers and internal teams to advocate for customer needs and drive product improvements.

Interpersonal SkillsCustomer Experience ManagementEnglishOnline Reputation ManagementPublic RelationsBusiness Communications

Byteedge learning

Business Development Intern

Oct 2022 – Jan 2023 · 3 mos · Gurugram, Haryana, India

:Responsible for developing the business through different offline & online mediums.
:Generating potential leads to build a strong client relationship.
:Building business strategies & negotiations for clients to close deals.

Interpersonal SkillsCustomer Experience ManagementEnglishLead GenerationNegotiationBusiness Communications+1

Enactus sbsec

Head Of Public Relations

Nov 2020 – May 2022 · 1 yr 6 mos · South Delhi, Delhi, India

• Social Entrepreneurship Society works for the upliftment of surroundings through business ideas and its implementation with help of like-minded students, mentors , corporate folks.

Social Media Content CreationInterpersonal SkillsSocial Media MarketingEnglishPublic RelationsNegotiation+3