Momi Missong — Associate Partner
(1) As a part of the Barclays global card service division I am responsible for managing fraud operations, ensuring customer excellence and overseeing critical business risks and controls. (2) With 9 years of experience in the banking and finance domain, I have worked with various markets, including Australia, India, and the US. I have led and trained global teams, handled day-to-day operations workflow, capacity and budget planning, quality and performance coaching and set up new lines of businesses. (3) I hold a MBA degree from Narsee Monjee Institute of Management Studies, and a B.E. in Computer Science from Assam Engineeeing College. I have also completed several certifications in project management, digital marketing, and diversity and inclusion. I am passionate about learning new skills and technologies, and applying them to enhance customer experience and business outcomes.
Stackforce AI infers this person is a seasoned professional in Fintech with expertise in fraud management and customer experience.
Location: Pune, Maharashtra, India
Experience: 10 yrs 6 mos
Skills
- Fraud Operations
- Project Management
- Training
- Customer Experience
- Coaching
- Data Analysis
- Problem Solving
Career Highlights
- 9 years of experience in banking and finance
- Expert in managing fraud operations and customer experience
- Proven track record in training and leading global teams
Work Experience
Barclays
Assistant Vice President (2 yrs)
Goldman Sachs
Senior Analyst (3 yrs 2 mos)
YES BANK
Deputy Manager (1 yr 3 mos)
Genpact
Process Trainer ( L&D) (1 yr 2 mos)
Performance Coach (L&D) (1 yr 2 mos)
Latitude financial consultant (1 yr 8 mos)
HP
Trainee (1 mo)
Education
PGDM at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Engineering (B.E.) at Assam Engineeeing College
HSLC at Army Public School Basistha