Momi Missong

Associate Partner

Pune, Maharashtra, India10 yrs 6 mos experience
Highly Stable

Key Highlights

  • 9 years of experience in banking and finance
  • Expert in managing fraud operations and customer experience
  • Proven track record in training and leading global teams
Stackforce AI infers this person is a seasoned professional in Fintech with expertise in fraud management and customer experience.

Contact

Skills

Core Skills

Fraud OperationsProject ManagementTrainingCustomer ExperienceCoachingData AnalysisProblem Solving

Other Skills

BankingChange ManagementCoaching & MentoringCommunicationConsumer BankingCurriculum DevelopmentCustomer SatisfactionEmployee Learning & DevelopmentFacilitationLeadershipManagementPeople ManagementPublic SpeakingRecruitingRetail Banking

About

(1) As a part of the Barclays global card service division I am responsible for managing fraud operations, ensuring customer excellence and overseeing critical business risks and controls. (2) With 9 years of experience in the banking and finance domain, I have worked with various markets, including Australia, India, and the US. I have led and trained global teams, handled day-to-day operations workflow, capacity and budget planning, quality and performance coaching and set up new lines of businesses. (3) I hold a MBA degree from Narsee Monjee Institute of Management Studies, and a B.E. in Computer Science from Assam Engineeeing College. I have also completed several certifications in project management, digital marketing, and diversity and inclusion. I am passionate about learning new skills and technologies, and applying them to enhance customer experience and business outcomes.

Experience

Barclays

Assistant Vice President

Mar 2024Present · 2 yrs

Fraud OperationsChange ManagementStakeholder ManagementPeople ManagementProject Management

Goldman sachs

Senior Analyst

Jan 2021Mar 2024 · 3 yrs 2 mos · Bangalore Urban, Karnataka, India

  • Asset and Wealth Management

Yes bank

Deputy Manager

Sep 2019Dec 2020 · 1 yr 3 mos · Gurgaon, India

Genpact

3 roles

Process Trainer ( L&D)

Jun 2018Aug 2019 · 1 yr 2 mos

  • Experience of Training New Hires, Service to Sale Training, Multiskill Training on different Products and Upskilling on different Applications and Customer Experience Sheet.
TrainingCustomer Experience

Performance Coach (L&D)

Promoted

Apr 2017Jun 2018 · 1 yr 2 mos

  • Experience of handling 4 teams.Worked as a Performance Coach for the teams.Trained agents on Policies and Procedures of the Product and Customer Experience. Data Analysis on various aspects of Customer Experience
CoachingData Analysis

Latitude financial consultant

Jul 2015Mar 2017 · 1 yr 8 mos

  • Experience on Problem Solving and Handling Service No scenarios. Dealt with Australian Credit Cards and Mentored new hires.
Problem Solving

Hp

Trainee

Jun 2014Jul 2014 · 1 mo · Kolkata Area, India

  • Linux Administration and Scripting

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

PGDM — Human Resource Management

Jan 2016Jan 2018

Assam Engineeeing College

Bachelor of Engineering (B.E.) — Computer Science

Jan 2011Jan 2015

Army Public School Basistha

HSLC — Science

Jan 2009Jan 2011

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