Mar 2025 – Present · 1 yr 2 mos · India · On-site

• Building product that makes guidance accessible to all! At IndieGuru, we connect you with top experts across diverse fields—from Product Management to Music Production—offering 1:1 mentorship and guidance. Beyond mentorship, IndieGuru is your one-stop platform to upskill, stay updated, and grow.

Jan 2024 – Aug 2024 · 7 mos

• Scaling Referral business from a business contribution of 5% to an overall contribution of 15% in 6 months
• Managing Doctor work stream while focusing on improving NPS , patient outcomes and experience
• Introducing different GTM strategies to rechurn old leads, increasing overall lead funnel and reducing CAC

Jun 2022 – Nov 2023 · 1 yr 5 mos

• Building B2B Demand funnels for North Zone to increase the transacting channel partner network by 10-12% MOM
• Identifying and creating sales pipelines to contribute to overall zonal sales from 10% to 40% in 3months of lifecycle
• Managing P&L for North and implementing business strategies focused on unit economics and in turn creating +ve margins

Jul 2021 – May 2022 · 10 mos

• Creating omnichannel post sales ecosystem while focusing on maximum possible customer engagement along with different product lifecycles
• Onboarding and implementing digitised solutions for post -sales ops
• Creating benchmarks for customer resolution rate and driving resolution TAT’s across different verticals
• Defining and implementing post sales customer engagement over consumer app along with proactive customer communication journeys
• Revamping quality standards across all post sales customer communication setups

Jul 2020 – Jul 2021 · 1 yr

• Creating and digitizing feedback journeys across verticals
• Owning NPS and CSAT visibility and analysis across the org
• Onboarding vendors to inculcate market first initiatives in used cars marketplace
• Achieving 50% + feedback conversion rate in less than 4 months
• Working on achieving seamless experience for buyers

Jan 2020 – Jul 2020 · 6 mos · Gurgaon, Haryana, India

Sep 2018 – Nov 2019 · 1 yr 2 mos · Gurgaon, Haryana, India

• 1) Work with appraisal management companies to negotiate on pricing and SLA's for different states to meet internal Loan to fund cycle
• 2) Creating new panel of appraisers to replace existing appraisal management companies in order to reduce the cost, TAT and bring transparency in the process
• 3) Co-ordinate with internal stakeholders to streamline the workflows to enhance the customer experience
• 4) Onboarding new partnerships and modifying the process to meet the required SLA's
• 5) Provide operation requirements to engineering for automation of workflows

Nov 2017 – Dec 2017 · 1 mo · Gurgaon, Haryana, India

• Krisin Consulting LLP is a leadership development consulting firm, as a Business Development intern my job was to understand various problems with institutional leaders and managers and then apply our module to solve them

Jun 2017 – Jul 2017 · 1 mo · New Delhi, Delhi, India

• Marketiing intern , my area of work was focused on various educational institutions and proffessional skill development centre