Muzaffar Kazim

Operations Associate

Lucknow, Uttar Pradesh, India4 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Knowledge Management and Quality Assurance.
Proven track record in process optimization and defect reduction.
Skilled in data-driven decision-making and strategic reporting.

Stackforce AI infers this person is a Knowledge Management and Quality Assurance specialist in the SaaS industry.

Contact

Skills

Core Skills

Knowledge ManagementQuality AssuranceData Analysis

Other Skills

Audio TranscriptionCommunicationCorporate CommunicationsEnglish TranslationExcel DashboardsIT AuditIT Service ManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordPresentationsProblem SolvingProcess OptimizationProject ManagementResearch

About

Skilled in Knowledge Management and Quality Assurance, with expertise in creating centralized repositories, streamlining processes, and ensuring compliance with quality standards. Adept at fostering collaboration, driving continuous improvement, and leveraging data for informed decision-making.

Experience

Hcltech

2 roles

Senior Analyst - Knowledge & Quality Management

Promoted

Oct 2024 – Present · 1 yr 5 mos

Account & Stakeholder Management
Independently manage two accounts, overseeing operations and ensuring seamless execution of stakeholder meetings.
Lead cross-functional collaboration to streamline knowledge management, enhancing process efficiency and quality assurance.
Quality Assurance & Process Optimization
Conduct end-to-end quality audits with a 95% defect detection efficiency, reducing critical defects and lowering error rates by 15%.
Develop and implement training programs on knowledge management and QA best practices, fostering continuous improvement.
Partner with teams to establish quality benchmarks, enhancing product performance and user satisfaction.
Data-Driven Decision-Making & Knowledge Management
Manage a centralized knowledge base, increasing accessibility and reducing redundancy across teams.
Design reports and dashboards using MS Excel and analytical tools, supporting strategic decision-making.
Execute initiatives that increase Knowledge Base (KB) usage above 90%, ensuring effective incident resolution.

Knowledge ManagementQuality AssuranceData AnalysisMicrosoft ExcelProject Management

Analyst - Knowledge & Quality Management

Nov 2022 – Oct 2024 · 1 yr 11 mos

The university of british columbia

Research Assistant

Jan 2022 – Oct 2022 · 9 mos · Remote

Analysed qualitative and quantitative data using NVivo software.
Assisted in project design, conducted interviews, and transcribed qualitative data for academic research.

Data AnalysisAudio TranscriptionResearch