Sujeet Kumar Sinha

Operations Associate

Gurugram, Haryana, India4 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Managed 1,500+ endpoints with 95% SLA compliance.
Reduced incident resolution time by 20-30% through automation.
Strong expertise in endpoint security and IT infrastructure.

Stackforce AI infers this person is a skilled IT Support Engineer with a strong focus on infrastructure management and endpoint security.

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Skills

Core Skills

It SupportEndpoint SecuritySystem AdministrationIt Service ManagementIt Infrastructure ManagementTechnical Support

Other Skills

2023-2024 Annual information security and data privacy education.Active DirectoryAdobe CloudAzure DevOpsChrome OSCitrixComputer MaintenanceComputer Network OperationsCrowdStrikeDatabase DevelopmentDevOpsElectrical and electronics engineeringForescoutFortinet SSL/IPSec VPNFront-End Development

About

Results-driven System Administrator & IT Support Engineer with 4+ years of experience managing IT infrastructure, endpoint security, and enterprise user support across global operations. ✅ Managed 1,500+ endpoints with 95% SLA compliance ✅ Reduced incident resolution time by 20–30% through automation (PowerShell, Shell scripting) ✅ Strong expertise in Active Directory, Azure AD, O365, VPNs, Firewalls (Fortinet), CrowdStrike, Netskope, Forescout ✅ Certifications: Google IT Support, ManageEngine MECPA, Azure Cloud Foundations, Linux, DevOps Fundamentals Passionate about optimizing IT operations, strengthening security posture, and enabling seamless remote work solutions.

Experience

Concentrix

Remote desktop support engineer - Global Services Desk

Apr 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · Remote

Key Achievements & Responsibilities:
Delivered Tier-1/2 IT support in a 24x7 global environment, resolving 50+ incidents daily through Omni Chat Portal & Solvnow.
Reduced ticket resolution time by 20% by optimizing escalation workflows and proactive compliance monitoring.
Administered VPNs (Cisco AnyConnect, FortiClient) and MFA/SSO solutions (MS Authenticator, Duo, BlockID), ensuring secure remote access for 1,000+ users.
Provided support for 30+ enterprise applications (O365, Citrix, VMware, Adobe Cloud, SQL tools) with 95% SLA compliance.
Strengthened endpoint security posture by reducing non-compliant devices by 15% using Forescout, CrowdStrike, and Netskope.

VPNsMFA/SSO solutionsForescoutCrowdStrikeNetskopeO365+6

Lenskart.com

System Administrator

Mar 2023 – Mar 2024 · 1 yr · Gurugram, Haryana, India · Hybrid

Key Achievements & Responsibilities:
Managed 1,200+ Active Directory accounts, automating repetitive tasks with PowerShell and LDAP scripting to reduce errors and save time.
Boosted IT service desk efficiency by achieving 98% SLA compliance and improving Customer Satisfaction (CSAT) by 12%.
Configured and maintained Fortinet SSL/IPSec VPN, providing secure remote connectivity for 300+ employees.
Implemented JAMF for iPad enrollment, reducing retail device onboarding time by 40%.
Supported hybrid IT environments (Windows, Ubuntu, MacOS) across 500+ endpoints, ensuring smooth daily operations.

Active DirectoryPowerShellLDAP scriptingFortinet SSL/IPSec VPNJAMFWindows+4

Udaan.com

IT Specialist / System Engineer

Jun 2021 – Mar 2023 · 1 yr 9 mos · Gurugram, Haryana, India · Hybrid

Key Achievements & Responsibilities:
Managed IT infrastructure for 550+ devices across 16 sites, ensuring 99% uptime through proactive maintenance and monitoring.
Negotiated with vendors to reduce IT procurement costs by 10% annually while improving asset utilization.
Trained and mentored 5+ junior IT staff, improving onboarding efficiency and reducing support errors.
Resolved escalated network issues with ISPs, minimizing downtime and ensuring business continuity.
Implemented a centralized IT asset tracking system, achieving 100% audit compliance.

IT infrastructure managementVendor managementNetwork issue resolutionIT asset trackingIT Infrastructure ManagementTechnical Support