Sujeet Kumar Sinha

Operations Associate

Gurugram, Haryana, India4 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Managed 1,500+ endpoints with 95% SLA compliance.
Reduced incident resolution time by 20-30% through automation.
Strong expertise in endpoint security and IT infrastructure.

Stackforce AI infers this person is a skilled IT Support Engineer with a strong focus on infrastructure management and endpoint security.

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Skills

Core Skills

It SupportEndpoint SecuritySystem AdministrationIt Service ManagementIt Infrastructure ManagementTechnical Support

Other Skills

2023-2024 Annual information security and data privacy education.Active DirectoryAdobe CloudAzure DevOpsChrome OSCitrixComputer MaintenanceComputer Network OperationsCrowdStrikeDatabase DevelopmentDevOpsElectrical and electronics engineeringForescoutFortinet SSL/IPSec VPNFront-End Development

About

Results-driven System Administrator & IT Support Engineer with 4+ years of experience managing IT infrastructure, endpoint security, and enterprise user support across global operations. ✅ Managed 1,500+ endpoints with 95% SLA compliance ✅ Reduced incident resolution time by 20–30% through automation (PowerShell, Shell scripting) ✅ Strong expertise in Active Directory, Azure AD, O365, VPNs, Firewalls (Fortinet), CrowdStrike, Netskope, Forescout ✅ Certifications: Google IT Support, ManageEngine MECPA, Azure Cloud Foundations, Linux, DevOps Fundamentals Passionate about optimizing IT operations, strengthening security posture, and enabling seamless remote work solutions.

Experience

4 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

2 yrs 1 mo

Current Experience

Concentrix

Remote desktop support engineer - Global Services Desk

Apr 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · Remote

Key Achievements & Responsibilities:
Delivered Tier-1/2 IT support in a 24x7 global environment, resolving 50+ incidents daily through Omni Chat Portal & Solvnow.
Reduced ticket resolution time by 20% by optimizing escalation workflows and proactive compliance monitoring.
Administered VPNs (Cisco AnyConnect, FortiClient) and MFA/SSO solutions (MS Authenticator, Duo, BlockID), ensuring secure remote access for 1,000+ users.
Provided support for 30+ enterprise applications (O365, Citrix, VMware, Adobe Cloud, SQL tools) with 95% SLA compliance.
Strengthened endpoint security posture by reducing non-compliant devices by 15% using Forescout, CrowdStrike, and Netskope.

VPNsMFA/SSO solutionsForescoutCrowdStrikeNetskopeO365+6

Lenskart.com

System Administrator

Mar 2023 – Mar 2024 · 1 yr · Gurugram, Haryana, India · Hybrid

Key Achievements & Responsibilities:
Managed 1,200+ Active Directory accounts, automating repetitive tasks with PowerShell and LDAP scripting to reduce errors and save time.
Boosted IT service desk efficiency by achieving 98% SLA compliance and improving Customer Satisfaction (CSAT) by 12%.
Configured and maintained Fortinet SSL/IPSec VPN, providing secure remote connectivity for 300+ employees.
Implemented JAMF for iPad enrollment, reducing retail device onboarding time by 40%.
Supported hybrid IT environments (Windows, Ubuntu, MacOS) across 500+ endpoints, ensuring smooth daily operations.

Active DirectoryPowerShellLDAP scriptingFortinet SSL/IPSec VPNJAMFWindows+4

Udaan.com

IT Specialist / System Engineer

Jun 2021 – Mar 2023 · 1 yr 9 mos · Gurugram, Haryana, India · Hybrid

Key Achievements & Responsibilities:
Managed IT infrastructure for 550+ devices across 16 sites, ensuring 99% uptime through proactive maintenance and monitoring.
Negotiated with vendors to reduce IT procurement costs by 10% annually while improving asset utilization.
Trained and mentored 5+ junior IT staff, improving onboarding efficiency and reducing support errors.
Resolved escalated network issues with ISPs, minimizing downtime and ensuring business continuity.
Implemented a centralized IT asset tracking system, achieving 100% audit compliance.

IT infrastructure managementVendor managementNetwork issue resolutionIT asset trackingIT Infrastructure ManagementTechnical Support