Oct 2021 – Sep 2022 · 11 mos

Feb 2018 – Oct 2021 · 3 yrs 8 mos

• Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
• Responding to telephone calls, email and personnel requests for technical support.
• Troubleshooting problems across both Windows operating system and applications.
• Documenting, tracking and monitoring the problem to ensure a timely resolution. Relying on instructions and pre-established guidelines to perform the functions of the job. Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems
• Monitored and controlled electronic computer and peripheral electronic data processing equipment to process business data according to operating instructions.
• Monitored and responded to operating and error messages. Entered commands at a computer terminal and set controls on computer and peripheral devices.
• Entered commands, using a computer terminal and active controls on computer and peripheral equipment to integrate and operate equipment.
• Monitored the system for equipment failure or errors in performance.
• Responded to the program error messages by finding and correcting problems or terminating the program.
• In charge of generating helpdesk tickets in the ticketing system.
• Solving computer related problems, troubleshooting hardware, and software issues
• Have in-depth knowledge of Network: LAN, WAN, Wi-Fi connectivity, Network configuration,
• Extensive knowledge of FortiGate firewalls to manage the secure networks across India and overseas.
• Managing and maintaining VOIP services, Asterisk server, Windows Server AD roles like WSUS, DNS, DHCP etc.