Jun 2025 – Aug 2025 · 2 mos · United States · Remote

• 1. Rapidly ramped up on 20+ pension modules within 3 months through self-directed learning, reducing onboarding time by 50% compared to standard timelines; delivered reverse KT sessions that received strong feedback from managers and peers
• 2. Reviewed end-to-end module workflows, dependencies, and data flows, identifying 10+ enhancement opportunities and 5+ critical defects, directly contributing to improved product stability and compliance alignment
• 3. Provided actionable feedback on usability improvements, leading to a 15% reduction in user-reported issues across core pension modules
• 4. Developed cross-domain expertise in pension operations, benefit processing, and member/employer interactions, enabling more informed backlog prioritization and stakeholder discussions, which improved sprint planning efficiency by 20%

Sep 2024 – May 2025 · 8 mos

Apr 2022 – Aug 2024 · 2 yrs 4 mos · A UST Company , United States

• 1. Managed cross-functional team and stakeholder communication and oversaw product development from inception to implementation for a Digital front door project that got revamped from an outdated website to an extremely user-friendly experience
• 2. Helped streamline release implementation activities for a smooth and seamless delivery with most launches having low to zero bugs
• 3. Performed multiple demos to different stakeholders that helped understand and navigate the application hassle-free. Conducted trainings to newly onboarded team members.
• 4. Streamlined Jira/user story writing process that helped the development team execute quickly
• 5. Drove the product and defect backlog discussions to align with the product managers and development team for a seamless launch
• 6. Collaborated with the analytics team to understand the success metrics of the application

Dec 2021 – Mar 2022 · 3 mos · United States

Dec 2021 – Mar 2022 · 3 mos · United States

May 2021 – Dec 2021 · 7 mos · United States

• 1. Built a webapp that acts as a command center for receiving and managing grant nomination processes, significantly reducing manual work (from 35 hours/week to 2 hours/week) and increasing the processing efficiency of the applications.
• 2. Maintain the product backlog, define product features, write user stories and acceptance criteria, test the application end-to-end to ensure it meets the acceptance criteria.
• 3. Streamlined sprint planning and retrospective sessions by bringing in story points and team velocity for a 10 member team consisting of engineers and architects.
• 4. Coaching the team on product demos and onboarding new developers by giving product overview and ticket assignment.

Sep 2019 – Feb 2021 · 1 yr 5 mos · Chennai Area, India

• 1. Spearheaded a 15-member team, through daily standup calls and scrum sessions, to assess outcomes, progress, and to unblock issues.
• 2. Owned end to end delivery of $6M SGD program for one of the customers to improve the UX process by bringing in new features.
• 3. Helped set up an agile development process and collaborate with stakeholders to enable execution of a complex roadmap and deliver features.
• 4. Earned trust and established relationships with clients and contributed to maintain NPS score consistently above 80%
• 5. Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed
• 6. Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• 7. Prepare budget based on scope of work and resource requirements
• 8. Track project costs in order to meet budget
• 9. Develop and manage a detailed project schedule and work plan
• 10. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• 11. Strong familiarity with project management software tools (Jira, Confluence, etc.) methodologies, and best practices
• 12. Handled large to enterprise projects

Jun 2019 – Sep 2019 · 3 mos

• 1. Performed market research and continuously collected user feedback and observation, which I translated into feature enhancements to be iteratively incorporated into our product suite consisting social media listening tool, MVPs for web and mobile apps, etc.
• 2. Drove multiple projects from concept to delivery by breaking big picture goals in detailed requirements, establishing a product roadmap and prioritizing the team’s backlog through regular grooming sessions with engineers.
• 3. Led UX efforts for the entire product suite. Designed wireframes using Figma and Balsamiq, and helped craft design standards.
• 4. Conducted product demos and partnered with Marketing to publish blog posts and launch emails.
• 5. Manage Product and Interaction design
• 6. Research – User personas, Market Data & UX trends
• 7. Oversee the build of wireframes, storyboards and sitemap
• 8. Liaising with clients to understand client needs and maintaining client relations
• 9. Proposal and presentation support for writing, editing and formatting

Jul 2018 – Jun 2019 · 11 mos

Mar 2015 – Jul 2018 · 3 yrs 4 mos

• 1. Presales Product Owner for Cuecent Pulse – A social media listening tool
• Create compelling proposals and demos suitable for an opportunity
• Create collaterals that will be useful for sales/pre-sales scenarios
• Oversee or conduct product demos, set up with appropriate keywords
• On-site visit to Brunei for product demo and training
• Played a pivotal role in filtering complaints / feedback for Election commission
• Post on-site engagement, continued to support from off-shore.
• 2. Product Management for Cuecent Pulse
• Do extensive research and provide ideas for building new features for Cuecent Pulse
• o I have been instrumental in the ideation and enhancement phases of the product. During the ideation phase, I mocked up the products look and feel integrated with required products features.
• Identify & Evaluate new scenarios for product implementation
• Knowledge manager of the presales perspective of the project
• Created more than 50 presentations and customized the demos and presentations to more than 30 customers
• Writing / rewriting proposals, user manuals, key features, brochures, case studies
• Made around 35 videos for the product for different industries (BFSI, Education, Retail, Govt., etc.)
• 3. Managing BCT’s presence on social media
• 4. Tasks & Responsibilities beyond Designated Role:
• Communication Expert – HR Recruitment Panel
• Communication Expert – Visa process
• Inside sales – TIBCO product suite, MENA region (in training)

Mar 2014 – Mar 2015 · 1 yr · Chennai Area, India

Mar 2013 – Mar 2014 · 1 yr · Chennai Area, India

• I had mentored kids of age group between 3 years and 10 years in different areas of learning and development:
• 1. Personal, Social and Emotional Development
• 2. Communication, Language and Literacy
• 3. Problem Solving, Reasoning and Numeracy
• 4. Knowledge and Understanding of the World
• 5. Physical Development
• 6. Creative Development
• 7. Assessment
• I also trained the kids on Scratch - a free programming language and online community where you can create your own interactive stories, games, and animations.