Apr 2023 – Apr 2024 · 1 yr · Chennai · On-site

• Spearheaded a team of 8 in technical support, resulting in a 20% reduction in Turnaround Time (TAT) and a 15% increase in customer satisfaction.
• Proactively engaged with 300+ Enterprise and SME customers, assisting in WhatsApp marketing and fostering strong customer relationships by aligning with key stakeholders.
• Collaborated with internal stakeholders to synchronize account activities with customers' strategic goals.
• Monitored adoption and utilization trends, offering recommendations based on risk and customers' business needs.
• Identified renewal risks and collaborated with the internal team to proactively remedy issues, ensuring successful renewals.
• Worked closely with the Product and Tech teams to provide valuable feedback from customers and personal insights for continuous product enhancement.

Aug 2022 – Feb 2023 · 6 mos · Gurugram, Haryana, India · Hybrid

• Identified business trends in SMEs EXIM utilizing real data, compiled analysis reports to help the team identify opportunities to grow in that sector.
• Employed consultative selling skills and call reporting plans to improve client experiences and business results.
• Collaborated with development, quality assurance analysts and other product analysts to implement correct and complete system specifications.
• Leveraged available data to create charts and presented findings via written reports and in-person presentations.

Feb 2022 – Jul 2022 · 5 mos · Bengaluru, Karnataka, India

• As a Customer Success Intern served as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services, and training to new and existing customers.
• I partnered with my technical team and worked on Power Bi as an analyst to help my team build dashboards to ensure they achieve success through efficient use of data analytics as well as worked on MySQL and Retool to collect customer data and process it using Python and Microsoft Excel to help the team to effectively use it and help customers.
• Worked on replying to live chat and Actively listened to customers' requests, confirming full understanding before addressing concerns and helping the Solutions team reduce complaint solution time by 20%.

Sep 2021 – Oct 2021 · 1 mo · Rajkot, Gujarat, India

• Prepared MIS (vehicle & manpower), Ensured all the last-mile operational SOPs were followed.
• Prepared and shared LM MIS within the time, Resolved operational issues on the ground level.
• Studied with senior staff to develop a deep understanding of team processes and complete operational activities.

Jun 2021 – Jul 2021 · 1 mo · Remote

• Worked on Sales and Marketing of their Flag Ship event Aarambh 3.0 and Worked on the Marketing of their new event called ARISE.
• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
• Tracked, measured and reported on trends for sales team analysis and decision making

Mar 2021 – Present · 5 yrs

• Successfully freelanced as a travel writer and photographer, capturing and sharing my unique experiences through captivating words and stunning visuals while exploring diverse regions of India.
• Proficiently crafted over 20 engaging travel blogs and photoblogs, amassing an impressive total of 2500+ views per blog.
• Demonstrated the ability to significantly expand the reach of each blog, consistently boosting reach by 10-15% with every post.

Dec 2019 – Dec 2020 · 1 yr · Vellore, Tamil Nadu, India

Dec 2018 – Dec 2019 · 1 yr · Vellore, Tamil Nadu, India