Apr 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India

• End-to-End Operations: I oversee the complete operations flow for interview processes, making sure everything runs smoothly — from scheduling to execution to post-interview reporting.
• Collaborated with SDRs to collect sales data using LinkedIn, Apollo, and Lusha, building prospect lists for US roundtable events and outreach campaigns.
• Worked with the accounting team on Zoho Books to create client invoices, estimates, and agreements, helping streamline billing processes and gain hands-on finance exposure.
• Take care of ensuring every interview meets our internal quality standards, and troubleshoot when things don’t go as planned.
• Managed and nurtured a panel community of 400+ experts, handling onboarding, training, engagement, and issue resolution.
• Leading a 10+ member operations team, managing daily work, mentoring, and ensuring everyone is aligned with company goals.
• Act as a primary touchpoint for customers, solving operational issues, and ensuring their expectations are met or exceeded.
• Built detailed playbooks that standardized processes and helped both internal teams and external panels understand workflows.
• Working closely with product managers and designers to bring operational insights into product features and UI/UX improvements.
• Actively involved in scrum ceremonies and sprint planning, helping to keep both operational and product teams aligned.

Apr 2022 – Apr 2023 · 1 yr · Gurugram, Haryana, India

• Managed complete interview operations ensuring timely scheduling, rescheduling, and conflict resolution across multiple time zones.
• Monitored interview processes and feedback quality to ensure compliance with company standards and candidate experience guidelines.
• Created detailed and easy-to-follow interview playbooks and SOPs, helping both new and existing panelists stay aligned with expectations.
• Onboarded, trained, and supported a panel community of 200+ interviewers, resolving their operational and scheduling issues.
• Led a team of 20+ operations coordinators, handling their task management, training, day-to-day problem-solving, and performance tracking.
• Interview feedback audits to ensure data accuracy, quality consistency, and adherence to internal guidelines.
• Acted as a point of contact between the operations team, panelists, and customer success teams to ensure smooth issue resolution and communication.

Dec 2020 – Apr 2022 · 1 yr 4 mos · Gurugram, Haryana, India

• Collaborated with the technical team to transition scheduling and reporting processes from manual Excel sheets to automated dashboards, improving data visibility and operational efficiency.
• Acted as the first point of contact for both candidates and interviewers to manage interview scheduling, rescheduling, and availability coordination across time zones.
• Handled daily operational escalations related to interview scheduling conflicts, no-shows, and last-minute cancellations.
• Supported customer success and account management teams by keeping clients informed on interview progress and addressing operational queries.
• Continuously looked for process gaps and shared improvement ideas with the operations and tech teams.

Oct 2020 – Dec 2020 · 2 mos · Gurugram, Haryana, India

• Sent manual interview invites and follow-up emails to ensure smooth coordination.
• Handled daily follow-ups with candidates and interviewers to confirm availability and avoid last-minute issues.
• Collected and tracked manual interview feedback forms post interviews.
• Maintained and updated interview tracking sheets and reports in Excel.
• Acted as the first point of contact for any scheduling conflicts or rescheduling needs.
• Worked closely with internal teams to ensure timely communication and smooth interview flow.