Geeta Rani

Recruiter

Sahibzada Ajit Singh Nagar, Punjab, India15 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in HR and BPO operations.
Expertise in recruitment and talent acquisition.
Proven track record in client management and customer satisfaction.

Stackforce AI infers this person is a seasoned HR professional with a strong background in recruitment and customer service operations.

Contact

Skills

Core Skills

RecruitmentTalent AcquisitionCustomer ServiceOperations Management

Other Skills

AuditingAuditing callsCandidate ManagementClient ManagementClient relationsCold CallingCold callingCustomer careFollow-up with hiring managerHead huntingHuman Resources (HR)InterviewingMIS preparationQuality controlRecruiting

About

I have 10 plus years experience. Here for 8 years I worked in BPO operations and since last 2 years working as HR Recruiter. I have expertise into Recruitment, Talent Acquisition, Cold Calling, Profile Development, Client Management, Salary Negotiation, Joining Confirmation, Customer Satisfaction, Operations Management and MS Office. I am dedicated and result oriented professional.

Experience

Freelance

Professional Recruiter

Jan 2022 – Present · 4 yrs 2 mos · Mohali district, Punjab, India

Recruiting
Interviewing
Head hunting
Cold calling
Client Management
Candidate Management

RecruitingInterviewingHead huntingCold callingClient ManagementCandidate Management+2

Royalhrrecruiter.com

Human Resources Recruiter

Feb 2021 – Oct 2021 · 8 mos · Chandigarh, India

. Searching and screening candidates
. Sourcing candidates from different channels Naukri.com, Indeed, & LinkedIn
. Cold Calling and lining-up candidates
. Follow-up with hiring manager for closer
. Follow-up with candidate till joining
. MIS preparation for selected and rejected candidates for billing

Searching candidatesScreening candidatesSourcing candidatesCold CallingFollow-up with hiring managerMIS preparation+2

Freelance

Professional Recruiter

Aug 2019 – Jan 2021 · 1 yr 5 mos · Sahibzada Ajit Singh Nagar, Punjab, India

. Searching and screening candidates
. Sourcing candidates from different channels Naukri.com, Indeed, & LinkedIn
. Cold Calling and lining-up candidates
. Follow-up with hiring manager for closer
. Follow-up with candidate till joining
. MIS preparation for selected and rejected candidates for billing

Searching candidatesScreening candidatesSourcing candidatesCold CallingFollow-up with hiring managerMIS preparation+2

Competent synergies

Customer Service Team Lead

Aug 2008 – Sep 2017 · 9 yrs 1 mo · Sahibzada Ajit Singh Nagar, Punjab, India

Joined Company as Customer care Executive
Initially heeled responsibility of CCE like aht, csat, quality etc.
Later promoted as Asst. team leader and supported to new joiner’s in Gurukul
Currently working as Team Leader Operation in RBPO inbounds process.
Handled a team of 25 customer care executives.
Ensure to achieve AHT, quality control, customer satisfaction, Attrition and shrinkage.
Ensure to mention process KRA’s service level, answering level, abandon and short calls.
Team coaching, motivation and feedback.
Client relation for new product description, briefing of new product ensure to cover 100% manpower.
Participating in monthly/quarterly client review also.
Auditing calls of all agents of team to improve quality and productivity.