Apr 2022 – Dec 2024 · 2 yrs 8 mos · Gurgaon

• Freshworks, a cloud bases software solution offering multiple products to businesses where I am responsible to manage a wide range of international clients( Middle East Africa)which comprises complete South Africa, GCC counties, and the Rest of Africa.
• Handling multiple queries from our partners or clients related to training, some add-on licenses, or some guidance on which product suits the best according to the use case is one of my key roles. Also, here I am in coordination with the CSM team, Pre Sales team, Partner hunting team, and a wide range of teams as the role demands managing the accounts so the query comes from all sides of the table.
• Also, I look after making multiple service order forms, change order forms, and many more documents as and when the client asks us to provide a renewal quote or some other solution. Good hands-on practice in managing our internal CRM is when in sales I have to manage my accounts probably by all the categories starting from Hot to Cold, Introduction to Deal Won, and many more.

Jan 2019 – Apr 2022 · 3 yrs 3 mos · Gurugram, Haryana, India

• Inside sales , a part of generating a lead from various offline channels and demonstrating online demos to the clients leading to negotiating the price, commercials agreement and closed won 🏅 .
• End to end closure for SAAS.

May 2017 – Jan 2019 · 1 yr 8 mos · Gurgaon, India

• I worked as an Inside Sales Manager so I have to
• generate business leads for our ground team and also
• closing some deals via phone calls. Now, Handing 2
• respectable teams under me .LGT and IST. LGT- They
• generate leads for ground-level manager who are in
• fieldwork. IST-They mostly closing the deals through
• phone calls. Everyday use to assign the targets of our
• teammates (e.g leads & Sales) Make it pipeline for every
• follow-up’s leads and make it that reminds of exact
• dates.
• Assign the urgent basis meeting with the ground
• manager. Handling online demo via Skype or
• Hangout or Team Viewer.

Jan 2017 – Apr 2017 · 3 mos · Gurgaon, India

• I was employed here as a Retail Sales Associate where I
• was responsible to create bank accounts of the people
• living in USA and also processing their debit and credit
• card payments , and also handing their queries over
• calls and emails.(4 Month's Contract)