Nov 2023 – Present · 2 yrs 4 mos · Berlin, Germany · Remote

Nov 2022 – Oct 2023 · 11 mos

• Re-evaluated life during/after COVID and traveled to 23 countries exploring cultures across countries and continents.

Feb 2020 – Present · 6 yrs 1 mo · India · Hybrid

• I invest in Indian startups/funds helping founders build products for the global audience.

May 2017 – Nov 2022 · 5 yrs 6 mos · Bengaluru, Karnataka, India

• Observe.AI is on a mission to enable human workforce in a call center to focus on complex, subjective and critical tasks while machines take care of the simple, objective and repetitive tasks. We fundamentally believe this future will lead to better customer experience, higher agent productivity, and agent satisfaction.
• This is a legacy $300B industry which is dominated by legacy software systems and manual processes. There is a massive opportunity to use technology to enable a business to provide better customer experience over the phone.
• We do this by building AI technology that either automates a certain call center task or augments a human to do it more efficiently.
• Our first product augments the critical Quality Assurance function in a call center leading to CSAT improvement, Agent efficiency gains(AHT metrics) and cost improvement for the business. It's powered by our proprietary SpeechNLP platform which uses both audio and text signals from the call to truly understand the meaning of the call.
• In just the first 8 months of Go-To-Market, we have acquired 60+ customers including 1 Fortune 100 customer, 1 Fortune 500 customer and 2 of the biggest cloud contact center companies as channel partners.
• Backed by Nexus Venture Partner, Y Combinator and Emergent Ventures, Observe.AI is headquartered in San Francisco, CA with an office in Bangalore.

Dec 2015 – Jul 2016 · 7 mos · Greater Delhi Area

• Birbal helps quick serve restaurants (QSRs) find and buy packaging material online. You can buy packaging material for meals, beverages, fast food and general supplies including cutlery, menu and brochures.
• We are already helping serve 3000+ meals every day, in the last 30 days. Salad Days, HappyHakka, and Yumist have hired us to innovate on their packaging designs.

Jul 2012 – Oct 2015 · 3 yrs 3 mos · Bengaluru, Karnataka, India

• Worked on first building and later scaling Inmobi Ad Tracker to billions of events per day. This included tasks from writing and modifying backend server APIs ORM etc, event servers, REST APIs, pig jobs, and stand alone processes for processing events and data. This involved exhaustive usage of Redis, Cassandra, Memcache, Postgres, Hornetq, yammer. Also built a rate limiter and reporting tool using Redis

May 2011 – Jun 2011 · 1 mo · Greater Hyderabad Area

• Worked on building a test framework for automated testing of azure services.