Jul 2023 – Nov 2024 · 1 yr 4 mos · On-site

• Revamped a decade-old system by driving the technical roadmap, product discovery, high-level design, and domain modeling, ensuring timely delivery and seamless rollout; reduced operational configs from 200+ to under 5, and cut job-deficit payouts by 20%
• Improved scalability and availability of legacy matchmaking, enabling record traffic with zero outages through system decoupling, asynchronous load-testing, mitigation playbooks, and computational optimizations.

Jan 2023 – Jul 2023 · 6 mos · On-site

• Revamped the Partner journey system by making strategic decisions on database selection, enforcing idempotency, and designing asynchronous workflows; scaled to 2x journeys, reduced P95 latency from 500ms to under 50ms, and improved transparency for business and technical stakeholders.
• Led multiple system health tracks including cleaning-up dependencies to improve availability during seasonal spikes, the right usage of a data computation framework across vertical, a new loans ecosystem architecture that improved availability, and so on.

Aug 2021 – Dec 2022 · 1 yr 4 mos · On-site

• Created the long-term tech vision document for the Partner Quality Engine, taking inputs from multiple Product, Engineering, and Business leaders. Then translated it into key tech capabilities that boosted NPS by +5pp across major businesses and improved partner ratings by +10pp.
• Spearheaded a major non-functional initiative with the VP of Engineering, achieving a 5x improvement in API latencies through optimisations like precomputing heavy operations, caching, db indexing, purging old data, and so on.

Jun 2020 – Aug 2021 · 1 yr 2 mos · On-site

• Developed a vaccination slot booking library based on geo-location, reducing booking time from ~1 min to <10 secs. Added one-click vaccination certificate downloads with PII data masking for security.
• Worked directly with our CTO and VPs to design and develop the Partner Quality Engine, responsible for codifying quality definition, measurement, and interventions for our partner base. Coded core components for the quality engine (backend, web, and app).

Oct 2018 – Jun 2020 · 1 yr 8 mos · On-site

• Led the end-to-end discovery and implementation of the partner referral flow, managing product, design and engg responsibilities. Collaborated with cross-functional teams to ensure feature adoption across all of UC within 15 days, resulting in over 50% of new partner onboardings across UC businesses.
• Developed an open source OCR-based data input flow in the partner app within a quarter, reducing ID capture time from 3 minutes to 2 seconds, increasing accuracy from 70% to 95%, and eliminating the need for manual inputs.

Jan 2020 – Present · 6 yrs 3 mos · Remote · Remote

• The Upskill Club is a collaborative learning community for professionals across career stages.
• I contribute as a mentor and facilitator, leading tech series such as domain modeling, practical system design decisions, and AI for engineering–product–design teams.

Apr 2017 – Oct 2018 · 1 yr 6 mos · On-site

• Worked in a two-engineer team to implement and deploy a new navigation algorithm, expanding the system’s capacity to support over 300 robots in large warehouses, overcoming the previous limitation of 80 robots.
• Worked in a two-engineer team to develop emergency and safety features, including light-curtain, ensuring compliance with global security standards.
• Solely responsible for implementing the new deadlock resolution system for robots, improving order throughput and reducing the need for manual intervention.

Jul 2016 – Mar 2017 · 8 mos · On-site

• Led the development of back-end integration modules, response parsing, and error handling flows, providing a foundation for all front-end engineers to build upon.
• Worked in a two-engineer team to implement manager dashboard displaying real-time warehouse operations data and enabling system-level operations for warehouse managers.

Dec 2015 – Jan 2016 · 1 mo · New Delhi Area, India · Remote

• Worked in a two-person engineering team to launch a product from scratch within two months.
• Developed core pages end-to-end for both reader, writer and user pages including the UI and backend
• Implemented email sign-up system to validate user accounts through registered emails.
• Implemented a cron job to shuffle and refresh stories at regular intervals for dynamic content updates.
• The platform had users from 25 countries with 200k+ monthly impressions.