Vivek S.

Co-Founder

Gurgaon, Haryana, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in expanding service reach across India.
Expert in customer relationship management and business development.
Founder of a successful footwear marketing business.

Stackforce AI infers this person is a seasoned professional in Ecommerce and Marketing with strong leadership capabilities.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Business DevelopmentCustomer ExperienceProject ManagementFootwear SalesMarketingCustomer AcquisitionSales OperationsInsurance

Other Skills

Amazon Seller CentralBiologyBusiness Intelligence (BI)CRMCatalogsCategory ManagementCategory TheoryChemical ManufacturingChemistryClient OnboardingClient RelationsCustomer EngagementCustomer LoyaltyCustomer RetentionCustomer Satisfaction

About

I am a Team Lead at Lifelong Online, a leading online platform and working as a Seasoned manager with a proven track record in the fitness and large appliances industry. Experienced in leading service and installation operations, with a focus on expanding service reach across India. Adept at managing teams, optimizing processes, and driving growth initiatives. I have more than 10 years of experience in the Internet/Ecommerce industry, with a focus on business development, customer relationship management, Sales and Boosting of the products at e-commerce platforms. In addition to my role at Lifelong Online, I am also the founder of a part-time footwear marketing business, where I use my skills in influencer marketing and search engine marketing to promote new brands and increase revenue. I am passionate about creating innovative and engaging online marketing strategies that connect with customers and drive growth. I hold an MBA in Marketing from Prestige Institute of Management and two certifications in digital marketing from upGrad.

Experience

13 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

6 yrs 4 mos

Current Experience

Lifelong online

2 roles

Business Team Lead- Sports & Fitness and Health Care Products

Promoted

Apr 2023 – Present · 3 yrs 1 mo

Leadership and Team Management
Business Revenue Management
Product Knowledge and Expertise
Service and Installation Management
Customer Relationship Management
Expansion and Growth Strategies
Analytical and Problem-Solving Skills
Communication and Collaboration
Category Management
Professional Experience:
Manage the Sports & Fitness and Health Care product categories, overseeing end-to-end service and support operations.
Successfully expanded service coverage from 100 to 24000 pin codes, significantly increasing reach and customer accessibility.
Trained call center and customer experience teams on product knowledge, common issues, and effective resolution strategies to ensure faster and more accurate customer support.
Led and trained Service Partners on product installation and after-sales repair processes, ensuring service excellence and high customer satisfaction.
Focused on delivering resolutions within defined TAT (Turnaround Time) to drive customer happiness and loyalty.
Implemented initiatives to reduce per-call service partner charges, improving cost efficiency and contributing to overall organizational profitability.
Led service and installation teams for fitness equipment and large appliances.
Managed nationwide operations, achieving targets within budget and timeline constraints.
Implemented strategies to expand service reach from 300 to 16,000 pin codes across India.
Established service standards and protocols to ensure quality and customer satisfaction.
Analyzed data to identify market opportunities and drive business growth.
Achievements:

ERPBusiness DevelopmentBusiness Intelligence (BI)Customer ExperiencePay Per Click (PPC)Customer Loyalty+15

Senior Executive Category Service- Sports &Large Appliances

Jan 2020 – Apr 2023 · 3 yrs 3 mos

Maintain all service after sales the products like warranty, Installation and customer feedback.
Building and leveraging a relationship with our existing partners to help increase revenue for
the company.
Manage all large appliances Products Installation like Washing machine, Refrigerator
Treadmill, Air bike etc.
Responsible for Spare Parts inventory Planning and coordinate with sourcing team for stock.
Coordinate with category team for customer feedback
also making sourcing plans accordingly to require spare parts from vendors.
Coordinate with customer support team (BPO) daily basis for data and customer issues.
ERP consultation

SKU ManagementERP SoftwareERPCategory TheoryCustomer ExperiencePay Per Click (PPC)+16

Kavi fashion and footwear

Founder

Jul 2020 – Present · 5 yrs 10 mos · Gwalior, Madhya Pradesh, India

Handle monthly promotion and campaign activity.
New product launches and leading B2B offline sales and business growth

Customer-Focused ServiceFootwear SalesMarketing

Mera baazaar venture india private limited

Assistant Project Manager

Sep 2019 – Jan 2020 · 4 mos · New Delhi Area, India

Activity and resource planning.
Organizing and motivating a project team.
Controlling time management.
Cost estimating and developing the budget.
Ensuring customer satisfaction.
Analyzing and managing project risk.
Monitoring progress.

Rivigo

Key Account Manager

Nov 2018 – Sep 2019 · 10 mos · Gurgaon, Haryana, India

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and strategic plannings
Sharing MIS/Performance reports with concern Team and Clients
Co-Ordination with multiple internal teams ( Finance, Operations and Marketing) and external clients of North Region
Monitoring the payments and wallets transaction of demand and supplier.
Monitoring the speed and time of vehicle trip and also check the POD and other things like damages,delay of trips and other factors related to trip.

Microsoft ExcelCustomer-Focused ServiceCustomer AcquisitionProject Management

Shopclues

Senior Executive Category

Aug 2014 – Nov 2018 · 4 yrs 3 mos · Gurgaon, Haryana, India

(2016-2018)
Analyze data or insights to determine industry and consumer trends
Devise long-term development strategies for product categories (Men’s Fashion and Footwear)
Develop exit strategies for unsuccessful products
Foster trust relationships with vendors to achieve better pricing and quality of services
Place appropriate orders to ensure product availability that meets consumer demands
Determine the positioning of a product category to maximize visibility
Liaise with marketing teams to determine competitive pricing and promotional activities of a product category
Collaborate with buyers and merchandisers to expand product categories
Make forecasts for product demand to ensure the sustainability of inventory
Assume responsibility of budget development and revenue for category
(2014-2016)
I have been consistently committed to Customer Service and Support, handle the customer escalation on mail and also on social media, Customer complain tickets ,Business Development and Category Account Management, Inside Sales and paid service like Account Manager Service and Renewals and other Promotional activities to improve the visibility (through the Adz and Campaign of PPC )of product on the portal and meet the target as a Key Account Manager