Sachin Shivhare

Operations Associate

Delhi, India12 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years in customer support and logistics operations.
  • Expert in optimizing operational workflows and enhancing customer success.
  • Proven track record in managing key accounts and driving SLA improvements.
Stackforce AI infers this person is a SaaS and logistics operations expert with a strong focus on customer success and team management.

Contact

Skills

Core Skills

Project ManagementTechnical SupportCustomer Relationship Management (crm)LeadershipPeople Management

Other Skills

Analytical SkillsBusiness AnalyticsBusiness DevelopmentBusiness PlanningCRMClient RelationsCommunicationConflict ResolutionContract NegotiationCustomer AcquisitionCustomer Escalation ManagementCustomer ExperienceCustomer InsightCustomer InteractionCustomer Relations

About

With over 10 years of experience in customer support, team management, and logistics operations, I’ve honed my skills in delivering high-quality solutions in fast-paced environments. I specialize in optimizing operational workflows, enhancing customer success strategies, and leading tech support teams to achieve seamless results. My expertise extends to the SaaS platforms, where I’ve consistently driven improvements in SLAs and process efficiency. Passionate about problem-solving and innovation, I thrive in roles that require strategic thinking and collaboration, always aiming to exceed expectations and deliver measurable impact. Extensive experience in working with all major logistic partners in the industry along with key client account handling. Strong background in escalation management, deciding process SLA, data analysis, technical support, project management and reporting. Extensive knowledge of E-commerce & logistic industries and passionate for learning new skills throughout different processes. Proven track record of coming up with an end to end solutions that will satisfy with all parties.

Experience

Shipsy

2 roles

Manager Product Support

Promoted

Feb 2024Present · 2 yrs 1 mo · Gurugram, Haryana, India

  • . Managing CEP & On-demand large enterprise clients across India, Middle East, and Europe, focusing on client satisfaction, growth, and operational efficiency.
  • . Providing comprehensive tech support, resolving escalations, and facilitating requirement discussions to deliver customized solutions.
  • . Leading strategic solutioning efforts, ensuring seamless execution and alignment with client needs.
  • . Facilitating regular client interactions to foster strong relationships, enhance communication, and identify opportunities for growth and continuous improvement.
  • . Proactively managing client relationships by understanding business needs and ensuring ongoing alignment with service expectations.
  • . Collaborating with cross-functional teams to ensure continuous improvement and maintain high service standards.
Project ManagementProject PlanningEscalations ManagementKey Account GrowthTechnical AnalysisTechnical Support+3

Customer Success Manager

Feb 2021Nov 2023 · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Problem SolvingPeople ManagementLeadershipCustomer RetentionAnalytical SkillsCustomer Relationship Management (CRM)+13

Nimbuspost

Operations Manager

Aug 2020Jan 2021 · 5 mos · Gurugram, Haryana, India · On-site

  • Managing day to day team activities.
  • Delivering a comprehensive service to customers.
  • Managing all inbound & outbound activities.
  • Managing customer accounts.
  • Communicating internal teams for ensuring to achieve targets.
  • Process & product development and presentation.
  • Responsible for data & reporting’s.
People ManagementKey Account Relationship Building

Abicart india

Operations Manager

Jul 2019Apr 2020 · 9 mos · Delhi, India

  • Leading an Onboarding team for day-to-day operations and coordination at their respective clients.
  • The role evolved to me leading several internal processes like partnership, Onboarding for Abicart.
  • Monitoring Work, defining KRAs and managing the team's performance.
  • CRM Setup, Process Management and Change Management.
  • Streamline processes through developing the suite of e-mail templates and FAQ content to reduce the time spent on queries and complaints.
  • Working closely with the product, and technology teams to make constant enhancements in the existing product by recommending new features that clients ask for or suggested.
  • Developing strategies to make a recommendation for the best investment tactic for customer support and web designing department.
  • Responsible for policy, planning, and strategies.
  • Collaborate closely with management to prioritize business and information needs.
People Management

Shiprocket

Assistant Manager

Aug 2015May 2019 · 3 yrs 9 mos · New Delhi Area, India

  • Ensuring the month on month growth in the shipments and also regular renewals.
  • Penetrating, understanding and developing client relationships, whilst identifying
  • growth with respect to shipment volumes.
  • Identifying rolling forecasts of volumes along with performance shortfalls and
  • recommending/implementing corrective actions
  • Overseeing activities related to the assigned account, SaaS plan activation and
  • onboarding new business prospects
  • Working closely with the Product team to make constant enhancements in the existing product by recommending new features that clients ask for.
  • Have decent experience in handling SMB's like Damilano, Implex Group, Carlton London, Oxolloxo, and Mcaffeine, along with multiple retail customers.
People Management

Shiprocket 360

Account Manager

Sep 2014Aug 2016 · 1 yr 11 mos · saket new delhi

  • Boosted customer satisfaction by providing them with the training and skills to optimize service delivery in alignment with individual needs.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Leveraged strategic planning to penetrate key accounts.
  • Provided servicing, management and retention of 65% accounts.
  • Retain clients through changing atmospheres by quickly and professionally resolving customer issues.
  • Developed and maintained long-term relationships with Enterprises and small business entities.
  • Recommended brand products to customers highlighted benefits and redirected objections to secure more in sales.
People Management

Knowlarity communications

Sales Specialist

Jul 2013Aug 2014 · 1 yr 1 mo · Gurgaon, India

  • Consulting Client with Telephony Solutions as per Business Needs.
  • Handling issues on Cloud Telephony for Business Entities.
  • Provide Best Possible Usability of Toll-Free Number/Telephony Solutions as per Client’s Requirement.
  • Identifying problems area for clients and proposed solutions for the problem.
  • Data Mining and Segmentation on the basis of product and services.
  • Brand promotion through Mailers, Letters, and other instruments.
  • Strategy formation to manage the Marketing Trend of Consumers.
  • Analysis of Usability Trend of the Clients.
  • Business Retention.

Weblink india.net pvt. ltd

B.D.E.

Oct 2011Mar 2013 · 1 yr 5 mos · Keerti nagar New delhi

  • Managing sales performance for web solutions.
  • providing end to end cost effective website Design, Web hosting, e-commerce solutions, Internet & social media marketing.
  • Online promotion and Product development services to clients across the globe.
  • Provide inputs on new products to cater to the ever changing requirements of SME & Corporate. Follow up and ensure all the performance planning / strategy / Targets of own team

Education

Bundelkhand University

Bachelor's degree — Science

Jan 2014Present

jalaun

graduate — b.sc.

Jan 2011Jan 2014

S.V.I. collage jalaun

12th — Pcm

Jan 2003Jan 2009

Bundelkhand University

Bachelor of Science - Bsc — Physical Chemistry Math

Jul 2011Apr 2014

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