Aug 2020 – Jan 2021 · 5 mos · Gurugram, Haryana, India · On-site

• Managing day to day team activities.
• Delivering a comprehensive service to customers.
• Managing all inbound & outbound activities.
• Managing customer accounts.
• Communicating internal teams for ensuring to achieve targets.
• Process & product development and presentation.
• Responsible for data & reporting’s.

Jul 2019 – Apr 2020 · 9 mos · Delhi, India

• Leading an Onboarding team for day-to-day operations and coordination at their respective clients.
• The role evolved to me leading several internal processes like partnership, Onboarding for Abicart.
• Monitoring Work, defining KRAs and managing the team's performance.
• CRM Setup, Process Management and Change Management.
• Streamline processes through developing the suite of e-mail templates and FAQ content to reduce the time spent on queries and complaints.
• Working closely with the product, and technology teams to make constant enhancements in the existing product by recommending new features that clients ask for or suggested.
• Developing strategies to make a recommendation for the best investment tactic for customer support and web designing department.
• Responsible for policy, planning, and strategies.
• Collaborate closely with management to prioritize business and information needs.

Aug 2015 – May 2019 · 3 yrs 9 mos · New Delhi Area, India

• Ensuring the month on month growth in the shipments and also regular renewals.
• Penetrating, understanding and developing client relationships, whilst identifying
• growth with respect to shipment volumes.
• Identifying rolling forecasts of volumes along with performance shortfalls and
• recommending/implementing corrective actions
• Overseeing activities related to the assigned account, SaaS plan activation and
• onboarding new business prospects
• Working closely with the Product team to make constant enhancements in the existing product by recommending new features that clients ask for.
• Have decent experience in handling SMB's like Damilano, Implex Group, Carlton London, Oxolloxo, and Mcaffeine, along with multiple retail customers.

Sep 2014 – Aug 2016 · 1 yr 11 mos · saket new delhi

• Boosted customer satisfaction by providing them with the training and skills to optimize service delivery in alignment with individual needs.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Leveraged strategic planning to penetrate key accounts.
• Provided servicing, management and retention of 65% accounts.
• Retain clients through changing atmospheres by quickly and professionally resolving customer issues.
• Developed and maintained long-term relationships with Enterprises and small business entities.
• Recommended brand products to customers highlighted benefits and redirected objections to secure more in sales.

Jul 2013 – Aug 2014 · 1 yr 1 mo · Gurgaon, India

• Consulting Client with Telephony Solutions as per Business Needs.
• Handling issues on Cloud Telephony for Business Entities.
• Provide Best Possible Usability of Toll-Free Number/Telephony Solutions as per Client’s Requirement.
• Identifying problems area for clients and proposed solutions for the problem.
• Data Mining and Segmentation on the basis of product and services.
• Brand promotion through Mailers, Letters, and other instruments.
• Strategy formation to manage the Marketing Trend of Consumers.
• Analysis of Usability Trend of the Clients.
• Business Retention.

Oct 2011 – Mar 2013 · 1 yr 5 mos · Keerti nagar New delhi

• Managing sales performance for web solutions.
• providing end to end cost effective website Design, Web hosting, e-commerce solutions, Internet & social media marketing.
• Online promotion and Product development services to clients across the globe.
• Provide inputs on new products to cater to the ever changing requirements of SME & Corporate. Follow up and ensure all the performance planning / strategy / Targets of own team