Kusum Seeravi

Operations Associate

Vasai, Maharashtra, India0 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • Strong foundation in software development and systems analysis.
  • Experience in client presentations and technical support.
  • Passionate about product management and user experience.
Stackforce AI infers this person is a SaaS-focused Product Management candidate with strong technical support skills.

Contact

Skills

Core Skills

Software ImplementationCustomer Satisfaction

Other Skills

Agile MethodologiesAndroidArtificial Intelligence (AI)C (Programming Language)C#C++Customer Relationship Management (CRM)Figma (Software)HTML5Information SecurityJavaJiraJira AlignMixpanelNetworking

About

I'm a BSc IT graduate with a strong interest in Product Management and creating meaningful digital experiences. My journey began with developing a collaborative trip planner web app. I took on responsibilities that mirrored those of a product manager—defining features, gathering feedback, prioritizing development tasks, and enhancing the user experience. My education has provided me with a solid foundation in software development, databases, and systems analysis, and my passion for tech strategy and user experience continues to grow through self-learning, product teardown exercises, and active networking with professionals in the field. I am currently focused on learning Agile frameworks, writing PRDs, and understanding user research and data-driven decision-making to prepare myself for an entry-level Product Management role.

Experience

Ifreightbox technologies

Software Implementation & Support Executive

Sep 2025Oct 2025 · 1 mo · Mumbai, Maharashtra, India · On-site

  • Delivered 5+ structured client presentations, effectively translating technical product features into clear business solutions to improve client understanding and adoption.
  • Provided technical support and troubleshooting, resolving 90% of client-reported issues during implementation and escalating critical ones to internal teams for resolution.
  • Collaborated with internal teams to support User Acceptance Testing (UAT) and verify system functionality, ensuring successful product rollout and client satisfaction.
  • Assisted in software implementation visits, guiding clients through onboarding, configuration, and go-live processes to ensure smooth SaaS deployment.
Software ImplementationTechnical SupportCustomer SatisfactionSaaS

Cloud counselage pvt. ltd.

Internship preparation

Jun 2024Jul 2024 · 1 mo · Mumbai, Maharashtra, India · Remote

Younity.in

Internship Trainee

Jun 2023Jun 2023 · 0 mo · Mumbai, Maharashtra, India · Remote

  • Younity.in is a platform that brings people together and promotes unity through power of digital connectivity. Join us in creating an inclusive society where diverse voices are heard, collaborations thrive, and we make a positive impact on the world.
  • Active participation.
  • Collaboration.
  • Support and mentorship
  • Personal development.
  • Resource sharing
  • During my time at Younity.in, I learned and achieved valuable things that have helped me grow professionally.
  • I learned how important it is to work together.
  • Unity and positive impact
  • Being productive
  • Having good communication skills.
  • Personal growth
  • Leadership

Education

University of Mumbai

Bachelor of Science - BSc — Information Technology

Jan 2022Apr 2025

Holy Spirit School and PU college

High school — PCMC

May 2020May 2022

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