Shashank Kumar

Product Manager

Gurgaon, Haryana, India10 yrs 3 mos experience

Highly Stable

Key Highlights

Proven track record in product management and customer experience.
Expert in developing product roadmaps and managing feature releases.
Strong focus on innovation and solving complex problems.

Stackforce AI infers this person is a Product Management expert in the Logistics industry.

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Skills

Core Skills

Product ManagementCustomer Experience

Other Skills

Customer Relationship Management (CRM)Data AnalysisElasticSearchMicrosoft ExcelMySQLProgram ManagementStakeholder ManagementSupply Chain Management

About

A highly motivated individual with a keen eye to details, always looking for challenging problems to solve. Focus on learning and innovation to drive success. Love creating projects from scratch.

Experience

Shipsy

Lead Product Manager

Jul 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Dehaat

2 roles

Senior Product Manager

Apr 2022 – Jul 2024 · 2 yrs 3 mos

Product Manager

Dec 2019 – Mar 2022 · 2 yrs 3 mos

Delhivery

3 roles

Product Manager

Promoted

May 2018 – Aug 2019 · 1 yr 3 mos

Responsible for developing and managing the product roadmap ensuring timely delivery of feature releases in order to expand the C2C business via both online and offline channels - defining product vision and strategies.
Working on the online C2C shipment booking platform to improve customer experience aimed at reducing drop-offs and increasing customer retention.
Launched a panel to enable offline partners like franchise and kiosks to move away from paper-based booking. Improved the order creation time and helped on faster scalability of new partners.
Responsible for the development, communication, and launch of products, services and initiatives/features enhancing the customer experience.
Launched an exclusive panel on Delhivery’s website enabling a new channel of communication where customers were provided with the flexibility to select a preferred delivery date and share alternate delivery instructions.
Led the project on Customer Escalation management focusing to improve visibility and average reaction time (reduced by 8 hrs) on the issues/requests registered by customers via multiple channels.(Call Center, SMS, Website)

Product ManagementCustomer ExperienceStakeholder Management

Senior Associate (New Ventures)

Nov 2017 – May 2018 · 6 mos

Part of the core team(four members in total) of the Full Truck Load business responsible for exploring the new business opportunities. Kickstarted the business with the first few clients and scaled up exponentially for the MVP.

Associate/Senior Associate (Product Systems Integration)

Jul 2015 – Oct 2017 · 2 yrs 3 mos

Spearheaded the development and launch of Constellation - a new product to expand the reach of last mile network and reduce cost under the Alternate Delivery Strategy Model. Currently, this handles 24% of the LM load.