Mar 2021 – Jun 2023 · 2 yrs 3 mos · Gurugram, Haryana, India

• 1. Led end-to-end management of Last Mile, Cx Communications, Cx Payments Service, and Mobile Apps solutions, collaborating with cross-functional teams to ensure successful product launches.
• 2. Improved delivery and pickup rates by 3% through the implementation of a customer communication service utilizing channels such as Whatsapp, IVR, and SMS.
• 3. Transformed returns management by developing a Returns QC Product, raising the resale ability of returned products from 25% to an impressive 98%.
• 4. Generated an additional monthly revenue of Rs 5 Cr by building Delhivery Direct, a customer-to-customer shipping channel.
• 5. Decreased hiring gaps by 17% through the creation of a Lead Management System and Referral module for Blue Collar employees.

Feb 2020 – Feb 2021 · 1 yr · Pune, Maharashtra, India

• 1. Instrumental in spearheading and managing a highly successful client portal product line at Xpressbees. Strategically targeted both B2B and B2C longtail customers, resulting in an impressive 30% increase in volume. Improved supply chain experiences through seamless onboarding, API integrations with leading platforms such as Shopify, Woocommerce, and Magento, and streamlined processes including quick remittances, automated billing, and invoicing.
• 2. Served as the Product Owner for the Last Mile Rider App, ensuring efficient and effective last-mile deliveries.

Jul 2019 – Feb 2020 · 7 mos · Gurugram, Haryana, India

• Pioneered, developed, and executed a groundbreaking business line at Shipsy, introducing a cutting-edge Delivery Automation platform tailored specifically for Quick Service Restaurants (QSRs). Led strategic initiatives from inception to implementation, driving operational efficiency and transforming the QSR delivery experience.
• Major Clients - Domino’s & Burger King

Jun 2017 – Jun 2019 · 2 yrs

• Led end-to-end sprint management i.e., overseeing requirement gathering, backlog management, prioritization, sprint planning, stakeholder management, demos, and release management for Last Mile Product.

Aug 2016 – May 2017 · 9 mos

• Instrumental in developing and executing a strategic initiative to reduce Cost Per Shipment (CPS) by Rs 2 for the East Last Mile (LM) Region across 500+ centers. Employed innovative strategies and implemented cost-saving measures, resulting in significant savings and improved operational efficiency.

Aug 2015 – Aug 2016 · 1 yr

• Strategically established and operated hyperlocal operations in Hyderabad, taking charge of the P&L. Within just one year, effectively built and guided a high-performing team of 250 members, consisting of both on-roll and off-roll staff, across 9 hubs in Hyderabad.
• Achieved remarkable operational efficiency, with the team capable of delivering 4000+ orders per day, maintaining an impressive average delivery time of 16 minutes.