Sep 2024 – Mar 2025 · 6 mos · Bengaluru, Karnataka, India

Aug 2023 – Jan 2025 · 1 yr 5 mos · Bengaluru, Karnataka, India

Sep 2022 – Jul 2023 · 10 mos

Mar 2021 – Sep 2022 · 1 yr 6 mos

Nov 2019 – Mar 2021 · 1 yr 4 mos

Nov 2017 – Nov 2019 · 2 yrs · Noida, Uttar Pradesh

• Pioneered the project management division in analytics and set up PMO from scratch.
• Directed logistics across internal departments to manage a portfolio of 60+ global projects without any noticeable hindrance. Achieved 100% commitment rate regardless of the scale or complexity of the project.
• Curated the project intake process & streamlined dependency on external teams thereby, improving the timely delivery of projects by 70%.
• Initiated and implemented Agile in analytics, trained, and transitioned 10+ teams into the agile process
• Built governance, and compliance model & created strong documentation culture for the engagement to mitigate risks like loss of business & stakeholder confidence
• Created & presented various key reports like Project/Engagement Health, Budget, and Resource Utilization
• Introduced & implemented the concept of SDLC (Project Lifecycle) in analytics.

Jan 2017 – Oct 2017 · 9 mos · Noida

• Managed the business payments vertical (small businesses) to help navigate clients from nurturing as a lead to integration as a customer.
• Fostered more than 100 + unique business accounts ensuring proper individual monitoring and success.
• Led teaming, branding, and client relationships functions, enabling expansion efforts.

Sep 2015 – Jun 2016 · 9 mos · Gurgaon, India

• As an analyst for consumer experience in the organization, accumulated an understanding of the UK market to influence the current process and better align it to improve team performance.
• Initiated the development of a framework, improving the efficiency of first-contact resolution and eliminating 80% of all escalations.
• Liaised with senior leadership and sought feedback and input during the development of the framework and managed implementation and deployment of the process leading to a sharp reduction of unnecessary escalation of customer complaints.

Jun 2014 – Aug 2014 · 2 mos · Patna Area, India

• Responsibilities included:
• Understanding the overall operation of HDFC Ltd.
• Commenced from the LMS (lead management system), Generating and converting leads into business.
• Credit Appraisal and Risk management of cases worth 5 crore.
• Analyzing the Business Statements of the Applicants.
• Disbursement of cheques in accordance with the fulfillment of the KYC norms and other legal obligations.
• Taking deposits in accordance with the prevailing schemes of HDFC.
• Learnt the legal and the technical aspects as well for selection of a property and applicant

Mar 2014 – Apr 2014 · 1 mo · Bihar

• Worked in the Organization for the Initiative of Campaign Management Support(CMS).
• Responsibilities included:
• Creating CMS reports for 30 parliamentary constituencies of Bihar.
• Conducting "On Ground Intelligence Research" which included conducting 1000 plus surveys in different areas of Bihar, taking in-depth interviews of influencers of various areas of Bihar.
• Conducting Media and Campaign audits.
• Managing 2500 plus volunteer network.
• Managing Events Such as 3D rally.
• Managing activities at booth level (1734 booths in total)

Jun 2013 – Aug 2013 · 2 mos · Bihar

• Worked with the commercial team of the organization, under the vertical "Information Management Commercial Processes(IMCP).
• My responsibilities included:-
• Making the e-supply chain initiative functional.
• On-boarding 5000 plus supplier chain on the portal.
• Organizing Training sessions for suppliers.
• Helping the suppliers in getting adapted with the new e-supply system.
• Organizing unprecedented events in the organization.