Oct 2018 – Present · 7 yrs 5 mos · Pune, Maharashtra, India · On-site

• In this role, I collect, clean, and analyze broadband and marketing data — including complaints, SLA metrics, subscriber leads, and on‑ground campaign performance — to identify trends and support data‑driven decision‑making. I leverage Power BI, SQL, and automated ETL pipelines (SSIS, Azure Data Factory, Azure Synapse) to design dashboards and KPI reports that deliver actionable insights for SLA compliance, subscriber analytics, and marketing ROI.
• Key Contributions & Achievements:
• Power BI Development: Designed and deployed interactive dashboards and KPI reports that improved SLA compliance by 20%, reduced repeat service visits by 15%, and enhanced subscriber trend visibility.
• SQL & ETL Automation: Applied SQL, Excel, and SSIS (Visual Studio 2022) to structure and automate operational datasets, reducing manual reporting time by 30% and ensuring real‑time data accuracy.
• Operational Analytics: Monitored SLA performance and recurring faults, optimizing workflows and boosting workforce productivity by 18%.
• Cross‑Functional Collaboration: Partnered with field and supply chain teams to generate actionable insights for customer segmentation, network optimization, and process improvement.
• Marketing Analytics: Collected and analyzed campaign data to improve lead funnel efficiency, increasing marketing ROI by 12% through better segmentation and targeting.
• Core Skills & Keywords:
• Power BI | SQL | SSIS | Azure Data Factory | Azure Synapse | ETL Automation | Data Modeling | Advanced DAX | KPI Dashboards | Telecom Analytics | Marketing Analytics | Operations Analytics | SLA Tracking | Reporting Automation | Predictive Analytics | Diagnostic Analytics | Business Intelligence | Data‑Driven Decision Making | Process Optimization | Network Performance Analysis