Mittal Sawani

Operations Associate

Bhiwandi, Maharashtra, India0 mo experience

Key Highlights

Post-graduate in Finance with high CGPI.
Certified in Investment Banking and Hedge Funds.
Strong communication and presentation skills.

Stackforce AI infers this person is a Finance professional with expertise in Investment Banking and Customer Management.

Contact

Skills

Core Skills

Customer ServiceCommunication

Other Skills

AccountingActivity Based ManagementAnalytical SkillsBusiness AnalysisCustomer Relationship Management (CRM)Data AnalysisDerivativesEvent ManagementEvent PlanningFinancial AccountingFinancial AnalysisFinancial StatementsHedge FundsInterpersonal CommunicationInvestment Banking

About

Post-graduate in MMS Finance with certifications in Investment Banking and Hedge Funds. Self-motivated individual eager to tackle challenges and continuously expand knowledge. Gained practical insights into financial markets and enhanced communication and presentation skills for investment banking domain.

Experience

Capita india

Executive - Customer Management

Sep 2023 – Dec 2023 · 3 mos · Pune, Maharashtra, India · Remote

Roles & Responsibilities:
● Addressing customer questions, providing information and offer solutions to resolve problems or complaints.
● Maintaining accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
● Collaborating with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
● Escalating complex problems to higher-level support or management if necessary.
● Conveying customers’ feedback to the team
● Resolving customer issues brought to my attention.
● Providing customers with a positive and personalised experience, promoting customer loyalty and retention.

Customer ServiceCommunicationProblem SolvingInterpersonal Communication