Jared Gomes

CEO

Berlin, Germany12 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led global customer care operations at Blacklane.
Developed training programs for new hires in customer service.
Expert in process improvement and team leadership.

Stackforce AI infers this person is a Customer Service Operations Leader with expertise in team management and process optimization.

Contact

Skills

Core Skills

Customer Service ManagementTeam LeadershipTraining

Other Skills

Customer ServiceProblem SolvingCommunicationTeamworkService QualityGlobal Customer ServiceCustomer-focused ServiceTeam MotivationLeadershipCustomer Service TrainingProcess ImprovementHiringCoachingProject Management

Experience

Blacklane

5 roles

Head of Global Customer Care Operations

Promoted

Sep 2022 – Present · 3 yrs 6 mos

Customer ServiceProblem SolvingCommunicationTeamworkTeam LeadershipCustomer Service Management+11

Site Manager: EMEA

Promoted

Jan 2022 – Sep 2022 · 8 mos

Team Lead - Core Service

Promoted

Aug 2018 – Jan 2022 · 3 yrs 5 mos

Senior Customer Concierge

Promoted

Aug 2017 – Jul 2018 · 11 mos

Customer Concierge

Dec 2016 – Jul 2017 · 7 mos

Arts club theatre company

Sales Supervisor & Trainer

Aug 2012 – Aug 2015 · 3 yrs · Vancouver, Canada

Intraday management of inbound call centre and physical box offices for Western Canada's largest theatre company.
Developed 4-week induction training and coached new hires through probation.
Generated staff schedules and prepared payroll on a weekly basis.
Optimized and documented policies and processes.
Organized donation incentive program and motivated team members to reach targets.