Jul 2022 – Jan 2025 · 2 yrs 6 mos · San Francisco Bay Area · Remote

• Lead and manage a globally distributed IT team to offer best-in-class services to Kraken employees. Responsible for the various functions under IT including: Enterprise Applications (Finance, HR, & Legal), Enterprise Architecture, Integration, Automation, Global IT Helpdesk, * IT Lifecycle , * Productivity Tools, & * Endpoint Security.

Dec 2018 – Jun 2022 · 3 yrs 6 mos

• Lead and manage a global engineering team(including Employees, SI Partners, and Managed Services members) working on projects, enhancements, production support, and tech ops for CRM, Finance, HR & IT stakeholders.

May 2017 – Nov 2018 · 1 yr 6 mos

• Hire, lead & manage a team of BSA/Developers working on Salesforce, Zuora, NetSuite & ServiceNow.
• Partner with CRM and Finance functional teams to understand the project pipeline and plan for resources to work on top projects and initiatives.
• Work with consulting vendors to add contractors to the internal team to work on projects and drive down backlog.
• Own technical delivery and support of all projects executed by Enterprise Applications team across CRM, Billing and Finance functions.
• Drive tech. roadmap for Salesforce.com, Zuora and NetSuite.
• Technical escalation Point of Contact from Enterprise Applications team for key business applications.
• Technical SME for Lead to Cash and Product Integrations with Salesforce & Zuora.
• Define Process (Intake & Execution) and Sprint Cadence for ServiceNow workstream.
• Run metrics in Jira to present findings and recommendations to Leadership for operational improvements.
• Kick-off and drive strategic initiatives to improve operational efficiency within Enterprise Applications team when working on Projects & Production Bug Support.
• Identify headcount needs within Enterprise Applications team to support the growing needs of Stakeholders, and work with leadership team to get budget and headcount approval.
• Change Approval Board(CAB) member from Enterprise Applications team for any production releases in Salesforce, NetSuite, Zuora & ServiceNow.
• Responsible for hiring, succession planning and retention of the team.

May 2015 – Apr 2017 · 1 yr 11 mos

• Hire, lead & manage a team of Admin/Developers working on Salesforce.com, Zuora, & NetSuite.
• Developed internal processes for Change & Release Management within Enterprise Applications team.
• Influenced CRM & Finance BSA teams to adopt Agile methodology for managing work within Enterprise Apps team, and kicked-off Sprints by forming scrum teams to work on projects across different business streams like Sales, Marketing, Revenue etc.
• Created work Intake and Execution processes and defined Rules of Engagement between BSA and Developer teams.
• Designed a shared developer pool model for distributing developers across Sales, Marketing, Revenue & Customer Support business streams on a need basis.
• Worked with Deloitte Consulting to replace Zuora CPQ with Apttus CPQ for DocuSign’s Global Sales & Rev teams.
• Worked with a Salytics Consulting to launch Customer Portal and Communities for DocuSign.
• Developed a tech. roadmap to drive down tech. debt and improve the health of Salesforce.com with initiatives for code refactoring, meta-data clean up, code coverage improvement, code version control using GitHub etc.
• Groomed resources within the team to take on bigger responsibilities/ challenges to grow within the team.

Apr 2014 – Apr 2015 · 1 yr

• Lead the design, build, launch and support of DocuSign’s Salesforce.com projects, and enterprise integrations.
• Worked closely with Marketing Ops. team to understand their current pain points with reaching out to prospects and implemented ‘InsideSales’ application for cold calling leads.
• Worked with Sales Ops. team to understand Territory Management requirements and implemented a custom solution to manage AE/AM assignment on Accounts and Opportunities using the App ‘TerrAlign’ and custom Apex/Visualforce page.
• Fixed bugs in the legacy renewal opportunity management functionality in Salesforce, redesigned and built a custom solution using Apex Trigger and Classes to better manage renewals by integrating real-time data from Zuora.
• Designed and developed integrations on Dell Boomi platform to connect between Salesforce, NetSuite, Zuora, SAP SuccessFactors, GainSight, Anaplan and DocuSign.
• Developed tech. specs for new projects in Salesforce.com and built POCs for future projects and enhancements.
• Migrated legacy Apex Triggers to a Newer/Light-weight framework to improve efficiency and performance.
• Created a strategy for Salesforce.com Sandboxes, and designed a process/cadence for Sandbox Refresh and Communication.
• Oversaw development and reviewed configuration/code developed by vendors for DocuSign and Signed-off on deployments.
• Developed a Standards & Best Practices document for internal developers and vendors to follow while working on Salesforce.com projects for DocuSign.
• Mentored a junior Salesforce developer to become a more seasoned techno-functional resource.

Jan 2011 – Dec 2013 · 2 yrs 11 mos · San Francisco, California

• Design, Develop, Implement and Support cloud solutions on Force.com platform for global customers.
• Gathered requirements, conducted CRPs, configured and customized Service Cloud Application for a Global Technology leader as a part of a Service Transformation project.
• Implemented SFA, PRM, Sites and Salesforce.com Analytics for a Tech company in California.
• Implemented Sales forecasting for users across NA and EU for a Tech. Client and provided Support in setting up Users and Quotas for each FY.
• Built custom data model, designed and developed functionalities using Visualforce and Apex in sales cloud to meet custom requirements of the client.
• Integrated external client systems with Salesforce.com to pass key data back and forth between various applications.
• Developed data mapping templates, performed data cleansing, normalization and moved data from two source ERPs to the newly built Convio’s Common Ground (AppExchange product) application for a Non-Profit organization.
• Performed meta-data and data analysis of two different Salesforce.com applications and came up with plans to merge two instances into one.
• Worked with the professional services team of ServiceMax (AppExchange product) company on multiple field service management implementations using Salesforce.com.
• Administrator for the firm’s Salesforce.com CoE, responsible for managing and publishing Salesforce.com related content for Salesforce.com practitioners across the world.

Sep 2007 – Dec 2010 · 3 yrs 3 mos · Bangalore, India / Dubuque, USA

• Design, Develop, Implement & Support Salesforce.com applications for global clients.
• Interacted with customers to understand the business requirements and proposed solutions using Salesforce.com.
• Developed Functional, Technical Design documents and Designed Data Model for Account/Contact, Opportunity Management, Campaign Management and Lead Management modules.
• Built custom data model using various standard, custom objects and relationships.
• Configured Salesforce.com for various clients using validation rules, workflows, S-controls etc.
• Developed custom solutions using Triggers and Apex Classes.
• Developed complex reports and dashboards using Visualforce and Apex Controllers.
• Took complete ownership and point of contact for the entire Analytics module’s development and support for multiple clients.
• Interacted with Salesforce.com support team to work through application related issues.
• Played a critical role in configuring Salesfroce.com by setting up users, role, sharing rules, territory hierarchy etc.
• Deployed components from Salesforce.com Sandboxes to Production instances.
• Supported the end users of Salesforce.com instances by fixing the defects and bugs identified during the UAT phase of the project.
• Maintained a Salesforce.com application, which was being used by more than 1500 users from across U.S.A and Canada.