Jan 2024 – Oct 2025 · 1 yr 9 mos · Hyderabad, Telangana, India · Remote

• Conducted comprehensive surveillance activities, monitoring alerts and potential red flags related to AML, CFT, and sanctions compliance, ensuring adherence to all regulatory requirements.
• Ensured compliance with local PMLA and PMLR regulations as well as international standards such as OFAC, FATF, and the Travel Rule by staying informed on regulatory updates and making necessary adjustments to internal processes.
• Assisted with preparing Management Information (MI) reports, including data extraction for LEAs and FIUs, providing insights on suspicious cases through office visits, sharing observations, and identifying potential risks.
• Filed and documented Suspicious Transaction Reports (STRs)/Suspicious Activity Reports (SARs) with the FIU-IND regulatory portal, FINGATE.
• Analysed alerts from transaction monitoring systems, focusing on market abuse, unusual transactions, and entities under sanctions, applying risk-based assessments to escalate or resolve issues efficiently.
• Reviewed and updated client profiles, applying EDD measures for high-risk clients and transactions, ensuring compliance with KYC and regulatory frameworks.
• Implemented changes to streamline alert handling by optimizing Red Flag Indicators (RFIs), reducing unnecessary escalations, and improving the overall effectiveness of the monitoring system.
• Conducted Electronic Communication Surveillance, reviewing information from open-source platforms to detect suspicious behaviour, document violations, and ensure compliance with both internal and external regulations.
• Worked closely with project teams to implement upgrades to compliance tools and systems, ensuring continuous enhancement of surveillance capabilities.
• Acted as a Subject Matter Expert (SME), providing valuable insights and training to internal stakeholders on AML, KYC, and compliance processes, fostering a culture of continuous learning and improvement.

Mar 2022 – Jan 2024 · 1 yr 10 mos · Hyderabad, Telangana, India

• Collaborated with legal, risk, and compliance stakeholders to conduct quality reviews, ensuring robust AML and KYC governance in line with BaFin, EU AMLD6, and OFAC requirements.
• Supported Coinbase’s European operations by aligning internal compliance frameworks with local and cross-border regulatory obligations.
• Performed daily Quality Control (QC) and Client Risk Assessments (CRAs), ensuring client profiles were updated and accurately risk-rated. Conducted trigger-based reviews on high-risk clients and transactions from sanctioned jurisdictions, verifying documentation and escalating cases as needed.
• Reviewed enhanced due diligence (EDD) findings using World-Check, open-source searches, and adverse media to identify PEP and negative news links.
• Managed periodic reviews and offboarding processes for clients not meeting compliance standards, ensuring adherence to regulatory procedures.
• Conducted detailed EDD and KYC reviews on high-profile clients, including VIPs and politically exposed persons, ensuring complete data integrity and audit readiness.
• Acted as a Subject Matter Expert (SME), guiding analysts via JIRA and Slack on AML/KYC escalations, and contributing to process improvement discussions.
• Proactively identified emerging risks, implementing control enhancements to strengthen Coinbase’s financial crime compliance posture.
• Partnered cross-functionally with product, operations, and risk teams to streamline case handling, enhance alert review workflows, and automate manual compliance tasks.
• Stayed updated with FATF, BaFin, and OFAC advisories to ensure proactive risk mitigation and regulatory alignment.
• Delivered consistent high performance in quality metrics and case accuracy, supporting a culture of continuous improvement and compliance excellence across European and global operations.

Aug 2020 – Feb 2022 · 1 yr 6 mos · India

• KYC/ECDD Document Verification: Verify and validate Know Your Customer (KYC) and Enhanced Customer Due Diligence (ECDD) documents to ensure compliance with regulatory requirements.
• Payment Method Monitoring: Monitor payment methods to proactively prevent chargebacks and returns, ensuring transaction integrity.
• Withdrawal and Transfer Analysis: Analyse withdrawals and transfers, identifying potential risks or fraudulent activities within financial transactions.
• Fraud Prevention: Review customer accounts to proactively address fraud and money laundering activities, ensuring the integrity of the financial system.
• Reputation Management: Manage extreme profanity/abuse contacts to safeguard the company's reputation and address legal issues associated with customer interactions.
• Behavioural Pattern Monitoring: Monitor customer behavioural patterns to identify potential loopholes that may lead to money laundering or financial loss, taking preventive measures.
• Privacy and Data Security: Possess knowledge and experience in privacy and data security laws, including GDPR, ensuring compliance with relevant regulations.
• Transaction Trigger Handling: Handle and monitor transactional triggers, identifying account takeovers using internal tools to prevent unauthorized access and activities.

Jul 2019 – Jul 2020 · 1 yr · Hyderabad Area, India

• Content Integrity Enforcement: Enforce and warn customers engaged in the manipulation of review rankings, Product Detail Page (PDP) tampering, graphic/image violence, and uploading/reporting disturbing content.
• Seller Performance Monitoring: Monitor seller performance, protecting them from potential abusers that could adversely affect their sales and the company's goodwill.
• Fraud Prevention: Analyze large sets of information to identify and prohibit any cases of fraud related to transactions on Amazon.com, ensuring a secure and trustworthy platform.
• Suspicious Activity Analysis: Identify and analyze suspicious activities and transactions based on risk assessments, resolving them in accordance with company procedures and Standard Operating Procedures (SOPs).
• Performance Metrics Oversight: Oversee performance metrics to facilitate a constant increase in productivity levels, working towards achieving set targets, goals, and objectives.
• Collaboration with Third Parties: Work in partnership with third parties and risk analysts to prevent any financial loss to the company, fostering a collaborative approach to risk management.
• Tool Implementation and Improvement: Handle a new tool focused on improving the overall process quality by 20%, contributing to enhanced efficiency and effectiveness in the role.

Oct 2018 – Jul 2019 · 9 mos · Greater Hyderabad Area

• Continuous Support Coverage: Responsible for providing 24/7 coverage to support internal employees through calls and emails, ensuring timely assistance.
• Administrative Oversight: Managed day-to-day activities for employees and vendors, including aspects like wages, work timings, and other work-related tasks.
• Inquiry Documentation: Documented all inquiry activities by raising tickets and entering them into a database, ensuring accurate recording, and correctly referred them to the appropriate team members.
• Communication Handling: Answered phone calls, greeted employees, and scheduled appointments, maintaining a professional and welcoming communication approach.
• Financial Tracking: Prepared monthly and quarterly consolidated working activities to track financial performance-related activities, contributing to financial reporting and analysis.
• Issue Identification and Escalation: Identified and escalated priority issues, or routed calls to the appropriate resources, ensuring prompt resolution of critical matters.
• Call Logging and Reporting: Completed call logs, produced call reports, and maintained accurate records of communication activities, contributing to performance tracking and improvement.